Business Systems Analyst-Team Lead - CRM Responsys
THIS JOB HAS EXPIRED Responsys is the leader in Interactive Online Marketing and recognized by Forrester as the market leader 6 years running. Responsys Interact Suite provides customers with a powerful, comprehensive set of integrated applications to design, define, execute, manage and refine Cross-Channel Lifecycle Marketing? campaigns across all key digital interactive channels including email, mobile, social and the web.
This position will require a self-reliant individual to use experience and judgment to plan and accomplish goals and perform a variety of complex tasks. The Team Lead will work with multiple departments to understand complex business processes and strategies. A wide degree of creativity and latitude is expected.
Manage and advise a small group of CRM Business Systems Analysts and Developers
Manage and prioritize multiple applications projects at once
Review, analyze, evaluate, and document business systems and user requirements
Ensure solution designs are in line with security and scalability best practices
Ensure data integrity across all CRM integrations
Configure and develop applications to meet business requirements and formulate systems to parallel overall business strategies
Assist with integration of third-party vendors
Provide training and administrative support for users; administer accounts, permissions, and configurations
Proactively support business units by keeping current on new CRM releases and enhancements and communicating potential process improvements to the business units
Strong project management skills, (PMP preferred but not required)
Comfortable utilizing different project methodologies (waterfall, agile, scrum, etc.) as needed
A thorough understanding of Salesforce.com administration and development
Advanced relational database knowledge
Familiarity with T-SQL scripts and performance tuning. Comprehension of normalization, stored procedures and triggers
Understanding of Business Analytics and the metrics that drive management decisions, and the ability to build reports and queries to support such metrics.
Understand basic concepts and best practices of Sales Force Automation and the statistics and metrics that drive and support the sales process.
Understand basic concepts and best practices of Service Automation and the statistics and metrics that drive and support the customer support process.
Bachelor's Degree in a relevant field is required.
Master's Degree is preferred but not required.
||900 Cherry Avenue |
San Bruno, CA 94066
THIS JOB HAS EXPIRED