Buyer Client Manager TradeCard
THIS JOB HAS EXPIRED The Buyer Client Manager is responsible for managing the day-to-day relationship between TradeCard and our key customers. The Buyer Client Manager will work directly with the customer to enhance their TradeCard workflow and maximize the business benefits gained from using the TradeCard platform. In this role, the individual will provide a high level of 'personal touch' service to TradeCard clients, ensuring that users are sufficiently trained and have a positive experience with the platform.
The Buyer Client Manager has a deep understanding of the client's business and TradeCard solution and is able to complete investigation, analysis and resolution of both technical and business issues. The Buyer Client Manager is responsible for and oversees all aspects of the customer's TradeCard usage and operates as a point of escalation for day-to-day support issues that are unable to be resolved by the customer service group.
In this role, the individual will also work with other teams to co-ordinate and process customer registration and set-ups and roll out new TradeCard functionality.
--Manage customer relationship through regular internal and external updates/meetings and monitoring of customer activity on TradeCard platform
--Work with customers to proactively analyze and implement workflow enhancements
--Identify potential up-sell opportunities within the customer's business
--Operate as point of escalation for day-to-day support for TradeCard customers, including answering questions on the usage of the TradeCard solution, trouble-shooting and providing guidance on business process and technical queries
--Co-ordinate and process customer set ups and registration
--Monitor payments and financial account activity and communicate any issues both externally and internally
--Assist with client implementation and documentation and administer training to clients on various functions within the system
--Track and report all customer related activities through the TradeCard Customer Relationship Management tool
--5 years of experience in business analysis, client or supplier management or support
--Familiarity with international trade, logistics or shipping industry practices is required
--Some experience with Procurement or Supplier Relations within a company's sourcing organization required
--Experience with financial or physical supply chain systems preferred
--Experience or familiarity with the soft goods ( apparel and footwear) manufacturing process a plus
--Excellent oral and written communications skills are essential
--Detail oriented with strong problem solving and analytical skills
--Working knowledge of all Microsoft Office applications (Excel, Word, PowerPoint)
--Experience with creating presentation material and presenting to groups
--Ability to multitask and work in a deadline/time sensitive environment
--Ability to work independently, but also be a team player
--Familiarity with EDI, XML and EFT transaction processing a plus, but not required
--Knowledge of Spanish, French, Italian a plus
Some travel within United States and abroad will be required.
THIS JOB HAS EXPIRED