Client Services Coordinator - NY Capital H Group
THIS JOB HAS EXPIRED Description: Collaborate. Make an impact. Be rewarded. Capital H Group.
Helping companies create value through people to increase business results, we are a global consulting firm delivering fast, smart, innovative solutions designed to enhance the value of our clients' human capital investments. Our primary focus is on leadership, organization design and effectiveness and talent services, with deep expertise in organizations undertaking new strategic direction, cultural transformation, merger integration, rapid growth and globalization. We work with clients across all industries in the U.S. and Europe, including many of the top 25 Fortune 500 companies.Capital H Group ranked on Inc Magazines fastest growing privately-held companies for the last two years, and is positioned for continued aggressive and thoughtful growth. We are making a significant investment in our people and attracting top tier consulting talent from boutique to large consulting firms. Our diverse consulting expertise adds to the value we bring our clients, and offers internal development where consultants at all levels are able to work across our offerings with face-to-face exposure to clients.
The role of Client Services Coordinator forms part of the Client Services team, who provide high quality and timely delivery of CHPD (Centre for High Performance Development) materials and products through the flawless execution of logistics, scheduling/booking, proofing and administrative support to the client and the client development team. The teams daily work is fast paced and varied over 40 hours per week from Monday to Friday. . Occasional workloads may require you finishing work to a deadline; meaning working on until the job is completed.
This role requires the ability to work independently and handle all key activities at a significant level of complexity, volume and pro-activity.
Client Service Activities
Distribution of materials and stationary to venue, participants, consultants; tracking progress and resolving any courier or venue issues.
Generation and distribution of online products/reports, including completion of pre-work tasks, monitoring of participant progress and addressing and escalating any problems.
Production and printing of a variety of reports: benchmarking, feedback and participant reports as well printing for client/internal meetings and ad hoc requests.
Scheduling participants and booking venues, dates, equipment, accommodation and travel for training workshops and programs
Scheduling coaching, consultant calls and tripartite sessions as well as tracking attendance and providing feedback to client and the client development team
Generation of diagnostics and organization of 360 reports and sessions, including progress tracking and identifying any delays or problems
Providing the first point of contact for clients via email and phone
Flagging and escalating client issues to the client development team
Providing ad hoc support at off site workshops and client meetings
Quality Assurance Responsibilities
Proof reading of all materials and reports and ensuring that all client correspondence has been checked for grammar, spelling or formatting errors
Assist the client development team in the production and quality measurement of proposals and feedback reports
Checking grid and MEG levels content of feedback reports and that groups of reports give clear and consistent messages
Formatting materials and incorporating CHPD branding standards
Reviewing all participant evaluations and feedback after workshops
Serve as the first point of contact for the office by answering the main line and greeting candidates, clients, vendors or other professionals
Work with Managers and Consultants on preparing client proposals, meeting materials and deliverables and other projects as requested
Power user for CRM and Knowledge Management systems attend training/assist office & corporate with these initiatives/assist with imports/point person for office, reports, queries and Q&A
Perform some executive assistant duties, such as arranging meetings, travel and assisting with expense reports
Assist with corporate and firm initiatives
Maintain office equipment and manage office supplies and services
Set up and maintain company filing system, both electronic and paper
Scheduling client development meetings, taxis and venues
Monitoring project timelines, flagging slippage and following up on actions
Updating project plans and trackers
Update and track budget and expenses of project plans
Gathering and recording expenses for client printing, courier, travel and accommodation
Generating sales orders and submitting them to the finance team
Flagging any barriers which may prevent sales orders from being raised and supporting finance in the resolution of rejected invoices
Proof reading and attention to detail
Outstanding organizational skills and ability to manage own time effectively
Ability to take initiative and display true ownership of allocated tasks, and able to work with minimum supervision
Excellent communication skills, both face to face and telephone
Ability to work as part of a team to meet deadlines
Advanced Microsoft Office (Word, Excel and PowerPoint), internet and email
High standard of literacy
Demonstrate an outgoing, enthusiastic personality
Exercise discretion in handling highly confidential reports and information
Maturity and emotional intelligence.
Portrays self-confidence and assertiveness
Strong team focus.
Ability to work with Management, Consultants, and others to optimize solutions
Continually learns and develops professionally
Flexibility in attitude and approach
Conscientious and committed
Enthusiastic and proactive approach
Task focused Experience
Customer service experience
Fast paced dynamic team environment
Previous experience within a training and/or consulting organization would be an asset
||New York City, NY |
THIS JOB HAS EXPIRED