Client Services Billtrust
THIS JOB HAS EXPIRED Description: The Billtrust Implementation Team is a group of technical resources who perform system configuration, data mapping, scripting and quality assurance on work assigned to them by our client facing teams. The ITM?s role is to ensure the streamlined operation of the Team in alignment with the business objectives of the organization. This individual will plan, coordinate and direct configuration-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the Team. The ITM will work closely with Project Management Team Leads and Customer Support Team Leads to plan, schedule, deliver and track the quality of work being delivered by the Team.
The ITM will oversee a group of technical resources in two locations, manage the Team?s members in each group and work closely with local Business Leads to ensure thorough and clear requirements are being delivered to the Team ? and similarly ? ensure that high quality output which meets the requested business needs are being delivered.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Manage daily flow of work/projects through the Team with focus on quality of output and on-time delivery. Requires ability to prioritize work and shuffle resources to meet business needs.
? Collaborate with Business Leads to develop and roll-out processes that ensure project plans are jointly developed and agreed to and that project requirements are clearly communicated and tracked.
? Leverage existing tools (Clarizen/Parature) to streamline project tracking and communication with key stakeholders.
? Partner with development team to enhance our existing suite of configuration tools to drive quality and efficiency.
? Work closely with our QA department to measure, track, report and act on quality delivery metrics.
Directly manages Team staff and carry out management and supervisory responsibilities in accordance with the organization's policies. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
MINIMUM QUALIFICATIONS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.)
Education: ? Bachelor's degree in Information Technology, Computer Science or other Engineering or technical discipline.
Experience:Demonstrated experience as a Manager of a technical team with at least 5 years of practical experience in the field.
Ability to effectively plan, monitor and control multiple projects among several resource and reassign work as needed to meet committed delivery dates.
Hands-on capabilities supporting a fast paced, rapidly expanding technology or software services firm, strongly preferred.
Experience working with PSA or resource planning software.
||1095 Cranbury-South River Road |
Jamesburg, NJ 08831
THIS JOB HAS EXPIRED
We will strengthen our position as the recognized leader in Payment Cycle Management. Businesses rely on us to solidify customer relationships, achieve cost savings, and enjoy productivity gains through our innovative invoice to cash solutions. With our expertise, advanced product suite, and flawless service, we will add value to our clients each and every day."
Profitable Investors: Bain Capital Ventures
, Edison Partners
, Goldman Sachs Private Equity Group All Jobs: at Billtrust
|Headquarters:||100 American Metro Blvd|
Hamilton, NJ 08619
|Company Profile:||Billtrust is the premier payment cycle management provider. Billtrust integrates three key areas of the invoice-to-cash process: presentment, payment, and cash application, helping our clients connect with their customers and cash. Our comprehensive suite of services deliver proven results enabling our clients to solidify customer relationships, increase productivity, improve cash flow, and seamlessly migrate to electronic channels.
Billtrust has earned the reputation as a trusted provider of comprehensive, next-generation invoice to cash services for corporations in a wide variety of vertical markets. We have partnerships with more than a dozen software companies, buying groups, and trade associations who have selected Billtrust as their recommended billing service provider.
WORK HARD. HAVE FUN. MAKE HISTORY.
Winning is fun, and we're having a blast Come just us. It's not just cliche. The heart of Billtrust is its people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is where your talent and opportunity meet.
2016 Best Places to Work NJ -- NJBiz
2015 Best Places to Work NJ -- NJBiz
2014 Best Places to Work NJ -- NJBiz
2014 Fastest Growing Private Companies in America -- Inc. Magazine
2014 50 Fastest Growing Companies -- NJBiz
2013 Fastest Growing Private Companies in America -- Inc. Magazine
2012 Fastest Growing Private Companies in America -- Inc. Magazine
2011 Entrepreneur of the Year -- Ernst & Young
2011 Fastest Growing Private Companies in America -- Inc. Magazine
2010 Growth Company of the Year Finalist -- NJTC
2010 Fastest Growing Private Companies in America -- Inc. Magazine
2009 Fastest Growing Private Companies in America -- Inc. Magazine
2008 Fastest Growing Private Companies in America -- Inc. Magazine|
Support Billtrust with Social Media services