Client Success Account Manager MyBuys
THIS JOB HAS EXPIRED Description
This position is part of the Client Success team, which owns the client relationship from contract signing going forward. The CSM coordinates internal resources across Professional Services, Product and Technology to deliver excellent service to our clients. The CSM will manage projects internally and externally on behalf of clients, maintaining status documents and project plans. This role is directly responsible for driving revenue through adoption and use of the MyBuys service within our account base.
The ideal candidate will have proven expertise prioritizing and managing multiple simultaneous projects. The candidate will have demonstrated success in managing analytical projects and well developed desktop, spreadsheet and data skills. Direct experience in building client relationships, establishing project strategy and deliverables, developing and delivering solutions, managing project resources and client expectations are a strong plus.
Key areas of responsibility include:
Providing primary interface to a group of clients, managing some level of marketing strategy discussions and executing on development plans for clients
Direct responsibility for depth of service offering within each client, optimal client revenue and overall client satisfaction with the MyBuys service.
Data analysis and management; project management related to tracking, billing and collecting firm revenue
Managing the development of a client level strategy and plan to deepen and maintain the client relationship.
The candidate will be required to act as a consultant for the client, monitoring and communicating internally and externally project status, open issues, and identifying and negotiating contract terms and extensions
In-depth knowledge of online marketing, web analytics, web business models, and online marketing strategy. E-retail experience a plus.
Heavy interaction and support on the phone and sometimes in person with client employees up to the VP/CEO level
Identifying & proactively resolving issues and new constraints which encumber delivery or require adjustments to client implementations
Helping identify potential projects and sources of revenue
Leading post-sales discovery sessions and conducting customer presentations on our services
Resolving questions and problems directly through individual efforts or by triaging problems with technology, product and professional services
The ideal candidate is self-motivated, has strong analytical skills, an unwavering commitment to excellence, great attitude, strong work ethic, and the desire to thrive in a startup environment.
5-8 years working experience in consultancy, finance, ecommerce marketing or marketing of software-related products or services
Strong project management skills: scoping, monitoring, and delivery
Able to manage multiple projects, prioritize, and execute on day-to-day support requests from internal and client teams
Experience working with cross-functional and cross-organizational teams (vendors, clients, partners)
Strong verbal, written communication and presentation skills
Exceptional quantitative skills and desktop analysis skills
Experience in ecommerce, marketing, and personalization a plus
Experience in startup environment a plus
||Ann Arbor, MI |
THIS JOB HAS EXPIRED