Client Success Representative, Implementation Specialist SmileReminder
The CSR Implementation Specialist contributes to the success of the Client Success department by helping new customers get started, providing timely responses to support requests, and maintaining a professional relationship with our customers during the setup and configuration process. Additionally, this position is cross-trained to assist a larger team with all customer-facing service needs. This position will be located in our Lehi, Utah office and will report to the Director of Client Success.
Take ownership of the setup and implementation of new customer accounts.
Perform initial sync program installation via remote access to customer computers.
Perform initial customer overview training on software via live webinar.
Provide high-quality service to new customers.
Work with technical support on technical cases as needed.
Drive completion of customer implementations based on established time lines.
Perform other duties as assigned.
Have 3+ years experience in a customer service role
Have a proven track record of success in a technical support role preferred
Be able to communicate detailed technical information to customers
Have experience onboarding customers in a SaaS environment preferred
Have experience working for a medical PM/EMR/EHR software company a plus; or have medical office experience working with PM/EMR/EHR software on a day-to-day basis; or have other related medical software and/or technology experience.
Be extremely detail-oriented, professional, self-starter, organized and able to handle simultaneous tasks.
Be a creative, innovative thinker with a proven track record of turning insight into action.
Have exceptional written and verbal communication skills.
Place high value on customer service, working with both internal and external customers.
Have excellent problem solving ability and interpersonal savvy.
Have a strong willingness to help in any area and learn new things, even if it?s outside the proverbial ?box?.
Be adaptable, responsible, and dependable.
A typical day might also include:
Team lunches, or lunch to celebrate birthdays? or just because we feel like it.
A few trips to the soda machine. We have an unlimited supply? for the most part.
Showing off your mad ping-pong or foosball skills in a game against our current champs.
Additional awesome things our Solutionaries get just for working here:
15 days PTO accrues their first year, in addition to 10 paid Company Holidays.
Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, and unlimited soda.
An on-site fitness facility to combat all the food we bring in.
401K matching -- 50% of the first 6% that our Solutionaries contribute.
Charity Donation matching -- we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year.
Yearly Day of Service -- we take a random day off during the week, to volunteer in our community as a Company.
...among other stuff. Apply today to find out!
||210 North 1200 East |
Lehi, UT 84043