Client Support Representative Regent Education
THIS JOB HAS EXPIRED Corporate Profile
Regent is a leading Software-as-a-Service provider of financial aid management software solutions with more than 30 years of industry experience. The company?s web-based, easy-to-use solutions interoperate with any established student information system. Regent provides institutions with improved efficiencies, fewer errors, and enhanced services for students.
Regent?s management solutions are designed and built by, and for, members of the financial aid and enrollment management communities to enables institutions to better craft and execute financial aid and recruitment strategies. Our customers achieve greater efficiencies, reduced errors, and enhanced student experiences, which translate into a positive, measurable Return on Investment (ROI) within the first year. Regent software automates and streamlines key financial aid processes, such as packaging, awarding, tracking, reporting and disbursements. Regent?s solutions enable institutions to effectively execute their financial aid and enrollment strategies, while enabling the 21st century student to access information anytime, anywhere, via any device, and in any language.
This full-time, exempt position would be a part of the Client Solutions Group. If you have worked in a customer support position, or as a student worker in a college I.T. or Financial Aid office, or are a recent college graduate and would like a ground floor opportunity to join a rapidly growing technology solutions company, this may be the job for you. This will be an entry-level position. S/he will:
? Work with customers on a daily basis to resolve tickets submitted by Regent Education Clients.
? Utilize our automated support portal (?Regent Customer Zone?) and knowledge base to disposition all customer inquiries to ensure very high level customer satisfaction.
? Work to troubleshoot and develop technical solutions related to software and setup errors for Systems Engineers, Programmers, and customers.
? Create workaround procedures when standard procedures have failed to ensure customer issues are resolved promptly.
? Work as a liaison to escalate urgent customer problems (requiring more in-depth knowledge) to appropriate internal resources for quick and responsive resolution.
? Seek ways to improve the overall tools and processes at our disposal to increase productivity and customer satisfaction.
||47 East South Street |
Frederick, MD 21701
THIS JOB HAS EXPIRED