Customer Advocacy Manager, Global Client Services Imperva Inc.
THIS JOB HAS EXPIRED Imperva, the global leader in Data Security, is looking for an energetic and experienced Customer Advocacy Manager, to join the Imperva Client Services Team, ideally located at our corporate HQ in Redwood Shores, CA. With more than 1,300 direct customers and 25,000 cloud customers, Imperva's customers include leading enterprises, government organizations, and managed service providers who rely on Imperva to prevent sensitive data theft from hackers and insiders. The award-winning Imperva SecureSphere is the only solution that delivers full activity monitoring for databases, applications and file systems.
Here at Imperva, we are a company that provides unique career opportunities, coupled with visionary leadership, a strong sales and channels organization, world-class technology and rapidly growing customer base. If you share our dedication to building a company based on the tenets of achievement, trust, integrity, technical skill, innovation and quality -- and are serious about your career -- we want to meet you!
In this newly created and highly visible position at Imperva, the Client Advocacy Manager will focus on client satisfaction within Imperva?s top global customers and will be the main liaison between those customers and internal stakeholders in Client Services, Sales and R&D. As the Customer Advocacy Manager, your major focus will be to provide value to Imperva customers through building and maintaining partnerships with Imperva customers, across all organizational levels, within the client company.
Coordinate Escalation Management
Recognize potential trends and work with Engineering and Product Management to fast-track resolutions
Evaluate opportunities to improve customer enterprise-wide business processes
Communicate internal business process improvement recommendations to Imperva Management
Manage and communicate customer expectations, customer satisfaction issues (product, policies, sales promises, etc.) and conflict resolutions
Required Experience and Skills:
BS Degree or equivalent in MIS
Ideal background in Customer Support/Satisfaction, Account Management or Project Management preferred
Demonstrated understanding of Business Process and the use of technology in large organizations
Personal and professional accountability; analytical approach to resolve issues in a timely and professional manner with emphasis on results
Proven relationship building and interpersonal skills
Demonstrated attention to detail; strong project management and organizational skills
Good verbal and written communication skills; articulate and refined presentation skills
Self motivation and experience to work independently and within a team setting
Able to work East Coast Business Hours - DAILY
This role may require travel of up to 20%
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
||Redwood City, CA |
THIS JOB HAS EXPIRED