Customer Care Coordinator Assurex Health
THIS JOB HAS EXPIRED AssureRx Health, Inc. is a personalized medicine company that specializes in pharmacogenomics dedicated to
helping clinicians determine the right drug for individual patients suffering from neuropsychiatric and other
disorders. The company was founded to commercialize industry-leading personalized medicine technology for
neuropsychiatric disorders. Cincinnati Children's Hospital Medical Center and Mayo Clinic are technology
The primary responsibility of the Customer Care Coordinator is to engage with our customers once they have
registered to use GeneSight to ensure a smooth introduction to our products, technology and operations.
Working as an extension of the Customer Service Team, this newly created position plays a pivotal role in the
customer (clinics/clinicians) onboarding and retention by ensuring successful use of our web-based portal and
corresponding systems and processes.
? Partner with Molecular Sales Consultants (MSC) to onboard new customers to GeneSight. From the
welcome email and system access, to ordering and viewing reports?all processes, forms, systems and
procedures will be reviewed to ensure easy access, use and receipt of test results
? Build customers? confidence and ability to use GeneSight by reviewing on site tools and resources,
informing existing processes and procedures and working with key staff in the office
? Triage, prioritize and resolve each customer?s early GeneSight use challenges as well as order exceptions.
Train to the specific areas causing disruption or error
? ?Graduate? customers by introducing them to the larger Customer Support team and integrating their dayto-day needs into the broader customer service systems while also providing continuing education to the
? Provide targeted support to these customers (or other assigned clinics/clinicians) based on need, trends
? Escalate service issue non-resolution as appropriate
? Utilize and leverage all company departments and staff, tools and resources to maintain the latest tool, user
and field information and meet the needs of the customer. Ensure customer retention by maintaining
relationships with current accounts
? Ensure compliance with company polices, oversight entities and government regulations
? Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer
? Complete all administrative tasks thoroughly and promptly
? Follow up communications with Molecular Sales Consultants and customers
? Be aware of and look for up-selling and cross-selling opportunities and provide this information readily to
the Molecular Sales Consultants and Regional Business Managers
? Flexibility in the times of day worked and hours per day/week to meet departmental goals and metrics
? Overnight travel required for approximately 25% of the time or more depending on territory and customer
||Mason, OH |
THIS JOB HAS EXPIRED
Looking for a career in a fast paced and leading edge environment Join Assurex Health and work for a company that is helping clinicians change people's lives.
20 - 50M RaisedInvestors: Allos Ventures All Jobs: at Assurex Health
|Headquarters:||6030 S. Mason Montgomery Rd|
Mason , OH 45040
|Company Profile:||Assurex Health is a personalized medicine company that specializes in pharmacogenomics and is dedicated to helping healthcare providers get the genetic information they need to determine the genetically appropriate medication(s) for individual patients suffering from neuropsychiatric and other medical conditions. Assurex Health's proprietary technology is based on pharmacogenomics- the study of the genetic factors that influence an individual's response to drug treatments-as well as evidence-based medicine and clinical pharmacology. The GeneSight test was developed in the Assurex Health clinical laboratory and is based on patented technology licensed from two world renowned medical centers, Mayo Clinic and Cincinnati Children's Hospital Medical Center, who continue to be research collaborators.
The company was founded in 2006 and is located in Mason, OH.
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