The Customer Care Representative is responsible for managing Global incoming support calls and take steps necessary to ensure proper handling.
o Provide empathetic, courteous customer service in an accurate and timely manner in accordance with Global Support Procedures.
o Manages workload effectively following Global Support procedures and provides accurate accounting of work and time allocation.
o Monitor various CRM systems as well as mailboxes for customer Inquiries.
o Answer customer phone calls and validate entitlement to services.
o Log inbound support calls/emails, prioritize and collect pertinent information.
o Route and/or direct escalated calls for resolution where required.
o Language transition of inbound calls and emails where required.
o Provide Welcome Packages to â€œwin-backâ€ customers where required.
o Able to provide oral and written communication that effectively articulates complex ideas.
o Basic user of Microsoft Office applications with accurate typing ability.
o The ability to multitask, prioritize and use initiative.
o Leadership roles in extracurricular activities.
EDUCATION & EXPERIENCE:
o 4yr College Degree or equivalent experience.
|Location:||multiple, multiple |