Customer Experience Manager PeopleAdmin
THIS JOB HAS EXPIRED Posting Number2011-00066
Job TypeFull Time
-Contribute to the development of a comprehensive customer experience delivery including the development of objectives and measurement processes
-Strategic and tactical support in the development and implementation of key components of customer experience strategy.
-Support initiatives and capabilities that enable a holistic understanding of the PeopleAdmin experience, leverage insights to make business decisions and drive preference for PeopleAdmin products & services.
Assist in the development of the infrastructure capabilities to support the customer experience strategy, which may include one/a number of the following responsibilities:
-Development & implementation of effective listening techniques to gather and document customer feedback
-Develop and assist implementation of actionable recommendations based on analysis of customer feedback
-Reporting on progress and benefits of customer experience initiatives
-Implement and maintain customer dashboard of key account data
-Initiatives relating to building a customer-centric culture
-Effective participation in continuous process improvement
-Develop working knowledge of service delivery and use of PA products
-Effective cross-functional communications and coordination of activities on as needed basis.
-Experience in customer and/or market research
-Experience in customer-focused field, with demonstrated business impact.
-Experience managing multiple priorities.
-Knowledge of Talent Acquisition and Management industry.
-Knowledge of processes of business functions supported.
-Demonstrated analytic skills to analyze wide variety of data and draw conclusions.
-Demonstrated understanding and use of technology.
-Demonstrated ability to collaborate with others.
-Minimum of 4-6 years related experience
-Advanced proficiency in Microsoft Excel, PowerPoint, Visio and Access required
-Strong interpersonal skills.
-College degree in related field, or equivalent experience
Posting Detail Information
Open Until FilledYes
Posting Specific Questions
Required fields are indicated with an asterisk (-).
- How did you hear about this employment opportunity?
University Job Board
If you answered "Employee Referral" or "Other," please provide your referral source.
(Open Ended Question)
||Austin, TX |
THIS JOB HAS EXPIRED
PeopleAdmin has been recognized by Inc. Magazine as one of America's fastest growing private companies for the past seven consecutive years. We're still in growth mode, striving not only to dominate the market but also to build a bigger, stronger team.
Profitable Investors: Vista Equity Partners All Jobs: at PeopleAdmin
|Headquarters:||805 Las Cimas Parkway|
Austin, TX 00000
|Company Profile:||PeopleAdmin is a recognized leader in Talent Management solutions specifically designed for Higher Education and Government. We help our customers build better organizations so they can build a better future. The company's unique web-based solutions enable organizations to: automate and streamline the hiring process; improve candidate communication; efficiently manage position descriptions and employee performance; develop compliant and defensible audit trails to defend talent management decisions; and utilize industry-leading reporting and metrics. More than 700 organizations rely on PeopleAdmin to strengthen and simplify their talent management process.|
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