Customer Service Engineer - 2013 Summer Intern Arbor Networks
THIS JOB HAS EXPIRED Customer Service Engineer - 2013 Summer Intern-ARB000310
Arbor Networks is a leading provider of network security and monitoring solutions for global networks. Its customers include over 70 percent of the world?s ISPs and many large enterprises. Arbor solutions deliver best-in-class network security and visibility, along with the power to improve profitability by deploying differentiated, revenue-generating secure services. By employing flow-based and deep packet inspection (DPI) technologies, Arbor solutions measure and protect the entire network ? from the service provider core to the broadband edge.
Arbor Networks is seeking candidates for internships in our Global ATAC, (Arbor Technical Assistance Center). The Technical Support Engineer Intern is responsible for providing post sales support to Arbor Networks? service provider customers and partners worldwide.
Specific Duties and Responsibilities
Technical Support Engineer Intern is responsible for providing post sales support for customers, resellers, and support partners.
These responsibilities include:
Handle first contact with clients through phone and web portal..
Participate in review and maintenance of Knowledgebase; ensure consistency and relevancy of articles.
Assist in creation and maintenance of internal support team process documentation.
Perform first level triage and troubleshooting for new customer technical issues.
Assist team in replicating issues and testing customer configurations in a lab environment,
Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
Perform scheduled maintenance and upgrade activities for clients.
Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
Experience and Educational Requirements
The position requires:
Enrollment in Bachelors Degree Program (concentration in networking, computer science, or other applicable technical field).
Must be a junior and maintain a 3.0 or higher grade point average.
Fundamental knowledge of Linux and/or Solaris Operating System.
Intermediate Networking Skills Required - This includes strong understanding of the protocols surrounding IP networks. These skills should include: a. TCP/IP fundamentals, b. IP subnetting routing principles, c. Routing protocol operation (OSPF, IS-IS, and BGP-4), d. Understanding of VPNs and the associated tunneling technologies (L2TP, MPLS, etc.), f. Hands on configuration experience with Cisco and Juniper switches and routers preferred.
Special Skills or Physical Demands
The position also requires:
Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Advanced written and verbal communications skills.
Strong Interpersonal, Teamwork, process development, and network troubleshooting skills.
Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Danaher?s portfolio is comprised of five reporting segments: Test & Measurement; Environmental; Life Sciences & Diagnostics; Dental; and Industrial Technologies. Driven by a foundation provided by the Danaher Business System, Danaher?s 48,000 associates serve customers in more than 125 countries and generated $13.2 billion of revenue in 2010.
Organization: Arbor Networks
Job Function: Technical Service
Primary Location: North America-United States-MI-Ann Arbor
Other Locations: North America-United States-MA-Chelmsford
Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit
Job Segments: Intern, Engineer, Cisco, Customer Service, Network Security, Entry Level, Engineering, Technology, Security
||Ann Arbor, MI |
THIS JOB HAS EXPIRED