Customer Service Specialist PlayNetwork
THIS JOB HAS EXPIRED Location
Supervisor, Customer Service
Non- Exempt (hourly)
The Customer Service Specialist provides front-line support, information and solutions to PlayNetwork customers and is responsible for ensuring high quality product and service delivery that meets or exceeds customer expectations.
Essential Duties and Responsibilities
The following is a list of general job responsibilities for the Customer Service Specialist position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.
?Answer incoming customer requests via phone and email efficiently and professionally
?Set up and activate new accounts
?Process customer orders
?Troubleshoot system components
?Assist customers in generating immediate solutions to existing and potential problems
?Perform regular account maintenance to ensure accurate customer contact and billing information
?Accurately answer billing and general account inquiries and process customer payments
?Coordinate distribution of products and services
?Ensuring customer service standards are met or exceeded
?Adhere to company policies and procedures while driving efficiencies and profitability
?2 years of customer service experience
?1-2 years call center experience preferred
?Knowledge of audio systems and familiarity with electronics preferred
Required Skills and Abilities
?Able to effectively engage customers via phone, email, and in person
?Superb communication skills, both verbal and written
?Excellent time management and multi-tasking skills
?Strong attention to detail
?Proven ability to provide outstanding customer service
?Ability to deal with difficult situations with tact and proper judgment under pressure
?Ability to meet strict internal and external timelines / milestones
?Able to effectively provide, receive, and respond positively to constructive feedback
?Ability to anticipate, identify and respond to changing business priorities
?Ability to produce professional documents, including spreadsheets, correspondence and e-mail
?Proficiency with MS Windows Office Suite
?Exemplifies the PlayNetwork Guiding Principles in actions and behaviors
?Inspires others through his/her work ethic, professionalism and work integrity
?Learns quickly in a fast-paced growth environment
?Natural sense of urgency
?Solutions-oriented team player
?Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
?Regular and predictable attendance is an essential function of this position
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long periods of time. In this position you must be able to regularly lift and/or move up to 10 pounds.
Due to the nature of our business, you may be exposed to potentially offensive lyrics and/or video content. In order to prevent this type of material from going to our customers it is a necessary function of our business to listen for, edit or remove this content from our database.
This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.
||8727 148th Avenue NE |
Redmond, WA 98052
THIS JOB HAS EXPIRED