Customer Success Manager MarketLive
THIS JOB HAS EXPIRED The MarketLive Customer Support Team is responsible for client website health and customer satisfaction. Our team helps our clients enhance the value of the e-commerce sites by counseling them on best practice site design, interpreting site metrics, and evaluating potential improvements and enhancements. In addition we help our clients navigate the wide range of internal and external services and resources which are available to them including our Product Engineering Team, Managed Services Team, Value Added Providers, solution offerings, training, support, and Connections web community.
As a Customer Success Manager, your primary role will be to represent our MarketLive solutions and service offerings and coordinate support activities for a set of named clients, including but not limited to site enhancement, development projects, support issues and application code issues. To be successful, you will nurture a responsive client relationship and help set priorities for internal MarketLive technical resources assigned to your client?s requests.
You may also play a project management role for client projects which will require that you will work closely with internal resources to deliver development work on time and on budget.
A successful candidate will have 5+ years of customer success management experience in a software environment, have good front end and back end application experience, be an effective communicator, and have a demonstrable knack for managing several concurrent projects and relationships.
Proactively represent the MarketLive core platform, various service offerings and value added providers to our client base.
Develop a deep understanding of MarketLive's eCommerce platform and applications.
Provide tactical and proactive account management across an array of support, development and revenue generation activities.
Establish and nurture a trusted business advisor and tactical management relationship with a set of named clients.
Direct technical resource priorities to satisfy client commitments and SLAs.
Provide project scoping, planning and direction for assigned projects.
Develop and communicate broad client health status metrics as well as status of all ongoing tactical activities both internally and with the client.
Coordinate and secure project technical resources for effective and timely solution delivery.
Minimum 3-5 years of customer success/account management experience with a web based, client facing software and solution company
Solid understanding of software enterprise architectures, the application of technology, and full software development life cycle
Working understanding of modern enterprise application platform technologies
Experience managing and owning client relationships
Exceptional presentation, negotiation, and communication skills
Experience coordinating closely with technical resources for technical specifications and engineering deliverables
Problem solving and troubleshooting
Demonstrated leadership, including motivating teams to achieve project objectives, mitigating risk, and managing client expectations
Experience in managing cross-functional inter-departmental teams
||625 Second Street |
Petaluma, CA 94952
THIS JOB HAS EXPIRED