Customer Support Craftsy
THIS JOB HAS EXPIRED Company Overview:
Sympoz, Inc. (powered by Craftsy.com) is a Denver-based start-up at the intersection of online education, social communities, and e-commerce. We produce HD-quality classes in quilting, sewing, knitting, cake decorating, and more. The Craftsy platform enables passionate crafters around the world to learn from expert instructors anywhere, any time and to easily interact with instructors and classmates as they do. Learn it, make it, and even share it on Craftsy.com, by posting projects for inspiration and feedback or selling in our free-to-list indie patterns marketplace. Just over a year old, with 95 classes and over one million users, Craftsy is already a leader in the social crafting space and there?s so much more to come!
Sympoz, was founded in May 2010 by an experienced executive team from eBay, Yahoo, and ServiceMagic. The leadership is strong, and supports every employee in building and moving the company forward each day. We learn on the fly, and respond quickly to user feedback and ideas. The office is fast-paced and fluid, with the long hours start-ups are known for. But we like to have fun, too: like any good start-up, there are video games, rock concerts, paintball, and bottomless snacks.
Craftsy's customer support is not your typical customer support position. We are looking for someone who can engage with our passionate community and be a brand advocate. We are looking for someone who is willing to go above and beyond to help Craftsy members have the best experience possible.
We're known for passionate, friendly and effective customer service. We're looking for a highly motivated, organized and trustworthy individual. You will handle in/outbound communications with our member base, help resolve technical issues, and help process and resolve eCommerce orders.
The ideal candidate will:
-Have strong writing skills and email etiquette
-Be patient and calm
-Think quickly on their feet
-Be a contributing team player
-Switch tasks quickly
-Find creative resolutions
-Have the ability to prioritize
-Possess a good sense of humor
The position requires high attention to detail. Knowledge or interest in crafts is a plus, as is previous SQL, support and/or startup experience.
-Handle all in/outbound communications with customer base via email and phone
-Resolve customers' technical and navigation issues with site platform
-Manage discussion questions in back-end admin tool
-Process and resolve eCommerce orders
-Work cross functionally with other departments
-Willingness to work "startup" hours
-Ability to work in a fast-paced and quickly changing environment
-Clear, concise and personable writing skills
-Polite, patient and clear communication skills (phone and email)
-Service or support-related experience is a plus
-SQL experience is a plus
-Experience with Excel, Google Docs and other web-based apps
-Experience with customer relationship management tools is a plus
-Prior "start up" experience
-Background in communications or marketing
Benefits: Medical, Dental, Vision, 401k, Commuter Benefits, and unlimited vacation/sick time
Craftsy is conveniently located in LoHi, with easy access to downtown, the Cherry Creek / Platte River bike path and I-25.
To be considered for the position, please submit a resume and cover letter explaining why you're interested in this position, your relevant experience and some short and/or long-term career objectives (in other words, what do you think you can gain from this position as it relates to your personal and professional goals?).
||Denver, CO |
THIS JOB HAS EXPIRED