Customer Support Engineer RGB Networks
THIS JOB HAS EXPIRED The qualified Customer Support Engineer (CSE) applicant will be responsible for telephone and email technical support for customers, domestic and international. The CSE will manage ongoing support cases, contribute to customer knowledge base, be responsible for contributing tech notes and white papers, and utilize and help maintain a Customer Support Lab where he/she will duplicate customer issues locally, as well as test new products and software. CSE will perform other duties as assigned.
Troubleshoot digital video networks over RF, Gigabit Ethernet and ASI for customers which incorporate RGB product into their networks; these networks will involve management of service bandwidth, digital into digital program insertion (DPI), QAM management, VOD management, digital to analog conversions, and Emergency Alert System (EAS) integratio
Attend customer meetings remotely as a technical resource.
Provide remote troubleshooting assistance for issues involving RGB equipment
Flexibility and drive to work extra hours as required ? this is not a 40 hour a week position!
Participate in rotating on-call schedule
Additional duties, as assigned
Minimum of a college associate?s degree or equivalent is required
Strong knowledge in each of the following areas is preferred, and strong knowledge in at least one is required: MPEG-2, H.264, MPEG over IP, Digital Program Insertion, Video-on-Demand, RF, Gigabit Ethernet, IP networking (UDP, TCP, RTP), Multicast (IGMP), and SNMP
Previous experience in the cable and/or telco industry is required
Previous experience working for a cable operator or telco is helpful
Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality, well organized, attention to detail
Must be able to lift equipment weighing approximately 40 lbs.
||390 West Java Drive |
Sunnyvale, CA 94089
THIS JOB HAS EXPIRED