Customer Support Specialist
Tesla's goal is to accelerate the worldÂ¹s transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Tesla has delivered more than 2,400 Roadsters to customers worldwide and received more than 13,000 reservations for Model S. Model S, the worldÂ¹s first premium sedan to be engineered from the ground up as an electric vehicle, began deliveries to U.S. customers in June of this year and was named Motor Trend's prestigious 2013 Car of the Year.
Tesla Motors is looking for a Technical Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located at our Fremont Service Office, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base.
The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.
Qualified persons may have a background in public relations, hospitality, automotive or cleantech industries. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance Ownership Experience while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked and ensure every aspect of Ownership life is a true pleasure.
Knowledge, Skills, and Abilities:
Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.
|Location:||Fremont, CA |
|Headquarters:||1050 Bing Street|
San Carlos, CA 94070
|Industry:||Cleantech / Energy|