Customer Support Specialist Intervolve
THIS JOB HAS EXPIRED Raleigh, N.C.-based software development company is looking for high-energy Application Support Specialists. This position is responsible for support of the company?s products and services. The Support team is the customer-facing group of the company, and is responsible for on-demand troubleshooting of application issues as well as communication to customers on existing support tickets, release schedules, and status of new feature/functionality requests.
Location: Raleigh, NC
Status: Full Time, Employee
Relevant Work Experience: 2 - 3 years
Job Category: Information Technology
Career Level: Experienced (Non-Manager)
Responsibilities for this position include, but are not limited to:
Troubleshooting application issues and programming errors for all software suites.
Create, document and resolve support tickets using Jira Ticketing System.
Perform validation and verification of deployed applications.
Develop specifications for integration programs, custom reports and enhancement requests.
Proactively review and determine root causes when situations develop.
Provide deployment support during customer implementations.
Occasional after-hours and holiday support are required on a rotating basis.
Strong analytical and troubleshooting skills.
Must have the ability to communicate effectively with customers.
Interact well within a team environment.
Must demonstrate the ability to work independently and proactively with limited supervision.
Must be able to work in fast-paced environment.
Flexible and adaptable to change, must be able to handle multiple tasks and prioritize according to customers needs.
Candidates hired for this position may be required to work schedules that fall outside of standard business hours.
Undergraduate degree in Computer Science, Business, Accounting, or related degree, OR 2-3 years of IT experience.
Proficiency in Windows Operating Systems and Office Suite.
Demonstrated knowledge of databases and SQL.
Experience designing crystal reports a plus.
Experience in Route Accounting or previous work in a distribution environment a plus.
Experience with Linux a plus.
Travel requirements are less than 25%.
||319 West Martin Street |
Raleigh, NC 27601
THIS JOB HAS EXPIRED