Customer Support Specialist Strategic Healthcare Programs
The Customer Support Specialist works in a team environment with the Customer Managers to proactively ensure high quality Client support and compliance with SHP practices, HIPAA and other mandatory security and privacy regulations. The Customer Support Specialist is responsible for:
Providing a rapid, efficient, and friendly response to Client inquiries, request for Client support
Quickly and efficiently setting up Client accounts for fulfillment
Maintaining a Client satisfaction rating of at least 95% consistently
Maintaining a Client retention rate of at least 90% consistently
Proactively identifying and solving issues with any dissatisfied clients, ending in a positive outcome
Strictly adhering to HIPAA guidelines
Contributing to a positive, energetic, and culture-perpetuating team
Fulfilling Client Support duties from 7am-4pm
Working with Clients to quickly resolve issues with enthusiasm and helpfulness.
Knowledge, Skills, and Abilities:
Excellent written and oral communication skills; ability to communicate successfully across a wide variety of communication styles.
Professional and courteous telephone manner with emphasis on Client satisfaction.
Previous telephone customer support is required.
A minimum of 1 year previous technical customer support experience is required.
Proficient in use of Microsoft Office programs (Word, Excel, Powerpoint, Outlook). SQL, CRM (MS Dynamics preferably), Sharepoint, MS Project, MS Visio, Adobe Photoshop experience is a plus.
Positive conflict resolution skills
Must be comfortable with technology and able to learn quickly. Ability to independently troubleshoot problems and think outside the box.
Ability to work in a fast-paced environment with minimal supervision.
Strong organizational skills. Ability to organize, manage and prioritize multiple tasks and meet specified deadlines.
Ability to follow instructions.
Ability to maintain confidentiality.
Excellent punctuality, attendance and work ethic.
||222 East Canon Perdido |
Santa Barbara, CA 93101