Customer Support/Technical Support Agent Visible Technologies
THIS JOB HAS EXPIRED Social media has transformed how people, and businesses, communicate. With billions of pieces of content being added every day, it?s a lot of data to process, analyze and act on. Join Visible Technologies in this fast-growing, exciting field and work with clients and technology that are changing the face of social media every day.
Our social media monitoring, analytics and engagement platform, Visible Intelligence, enables our customers to monitor, analyze and actively engage in social media conversations in a seamless, integrated experience when and how they need them.
About this position:
The Customer Support/Technical Support Agent will partner with our customers to examine the relationship of sociology and technology and what people commonly discuss in blogs, micro-blogs, forums, and other social networking and message board sites. You will also troubleshoot technical issues with our product and offer guidance to customers on how to best use our tools.
Proficiency with English language, linguistics, semantics, syntax, and vernacular and expressions, business terminology.
Ability to provide numerical, graphical, and contextual analysis of Social Media content for internal evaluation.
Interest in social media and understanding of how people discover, read and share information and content.
Responsibilities Include but are not limited to:
Thorough understanding and comprehension of the English language. The nature of the written content will vary from professional well written sentences to random partial thoughts. The ability to assess the context of the conversation and sometimes look for more information is important.
Ability to learn, understand, and work daily with subject matter involving various types of conversations and ability to distinguish, evaluate, and recognize the diverse ways people relay opinions, share information, and write content that may at times be direct and other times ambiguous or sarcastic.
Ability to internally communicate verbally and through reports and graphs the status of quality and ways that quality can be improved.
Must be able to articulate concerns about data, topic understanding, and provide feedback on notable key phrases that may benefit the collection efficiencies.
Be comfortable performing repetitive task of reading posts and be able to sit in front of computer screen for long periods of time.
Able to troubleshoot technical issues using common-sense methodology.
We are filling three positions including a 2am to 11am shift, a 10am to 7pm shift and a 12n to 9pm shift.
Proficient in Microsoft Office suite
Previous technical support experience required
Ability to work both independently and as part of a team
Comfortable working under pressure to meet deadlines
Ability to sit at computer for extended periods of time
||Bellevue, WA |
THIS JOB HAS EXPIRED