Customer Support Training Coordinator Vertafore, Inc.
THIS JOB HAS EXPIRED The Customer Support Training Coordinator is responsible for the strategic direction of support training programs and ensuring the Customer Support teams are consistently delivering a high level of service. Core duties include the assessment of support needs, collaborating with managers to maintain, develop training resources, design and implement programs that facilitate the professional development and continuous learning of Vertafore?s Support teams.
WHO ARE YOU?
You have experience maintaining, monitoring, and managing all training activity to ensure the appropriate utilization of training
You enjoy motivating employees to ensure appropriate staff retention rates and creating a positive and collaborative work environment
You find delight in providing management with long term training recommendations so that customer support representatives can utilize all product features
You have a passion for developing technology-assisted distance learning
You would enjoy coordinating all training programs and courses, leveraging various delivery methods including classroom, virtual, workshops and individual coaching to improve the performance of support associates
QUALIFICATIONS AND REQUIREMENTS
3-5 years of experience of Training experience in a Contact Center / Customer Support environment
Proficient with Microsoft Office products
Experience with creation of full life cycle support training plans and support training materials
Insurance certification(s) helpful
Excellent verbal, written and presentation skills
Requires Bachelor?s degree or previous training experience
Strong organizational skills, flexibility, and ability to change priorities rapidly
Ability to make decisions, work independently with minimal supervision, and multi-task on multiple projects
Excellent verbal and written communication skills, including the ability to distinguish nuances that can provide insight into training opportunities
Ability to act closely and as a peer with all levels of Support management team in the development, deployment, and maintenance of the training program
Experience with creating and implementing new hire onboarding and training program that includes an evaluation program
Commitment to work a variety of work schedules to cover Monday ? Friday, 4am ? 7pm Pacific time
Formal coursework on interpersonal communication, customer service skills, and/or related topics
Travel would be 25% or less.
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||Bothell, WA |
THIS JOB HAS EXPIRED