Data Center Technician Engineer Layered Technologies
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At Layered Tech, we make it easy for you to focus on managing your success, instead of your servers. Customers around the world count on Layered Tech for:
1. SUPERIOR VALUE: Solutions that are affordable and allow you to lower expenses and cut costs.
2. SUPERIOR VISION: Leadership in practical, innovative infrastructure hosting solutions.
3. SUPERIOR EXPERTISE: Responsive people who are certified in the latest hosting technologies.
4. SUPERIOR RELIABILITY: The finest equipment, the tightest security, in top-tier data centers.
SUPERIOR CHOICE: The widest range in operating systems, software and support levels to customize solutions to your precise requirements.
The Data Center Technician has primary responsibility for leading activities in support of implementations of company clients? custom installs and company
support systems. The majority of the DC technician role is installing and cabling customer solutions and all remote
hand/feet requests for clients and support operations.
Racking, Stacking, Cable Management, Custom Cabling Creation and installation
Install, Configure and Troubleshoot Cisco network equipment and load balancing
Install, Configure and Troubleshoot Firewall, IPTables, AV, IDS, Anti-SPAM products and services
Install, Configure and Troubleshoot Web, Mail, Database and App Servers
Asset Inventory, Applying Asset Tags
General dock work; loading and unloading
Other duties as requested by team lead and manager
Serve as tier 2 & 3 support escalation point
Professionally resolve escalated issues via trouble ticket and phone
Provide capacity management reports, incident reports and other facilities metrics to ensure high quality operations
2 years? experience in an IT data center environment
Knowledge of IT infrastructure, change management methodologies, problem solving methodology
Some technical expertise on IT products and technologies
Able to lift 50+ lbs to rack mount devices in systems cabinets/racks
Ability to bend, stretch and climb to run cabling both overhead and under floor
Familiarity with network cabling standards (TIA/EIA) and structured cabling
Familiar with racking different types of equipment (eg. SUN, Dell, IBM, Cisco, etc?) within a data center environment
Basic understanding of Mechanical and Electrical infrastructure within a Data Center environment
Operating system installation and maintenance (Windows 2003/2008, CentOS, RedHat)
Network troubleshooting skills including and understanding of routers and firewalls with the ability to use common tools such as netstat, traceroute, ifconfig, tcpdump and others
Understanding of OSI model, TCP/IP networking components, DNS, Active Directory and LDAP
Must be able to have flexibility to work around the clock and provide on call support on a rotational basis for off-hours support
Excellent written and oral communications skills
Mandatory: Strong problem-solving skills, Excellent written & verbal communication skills. Good inter-personnel skills
Ability to promote a cooperative work environment by presenting a professional and responsive attitude
Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems
Customer and service focused, with determination to meet their needs
One to three years supervisory experience
One or more relevant certifications such as CISA, CISM, CISSP or equivalent
Basic working knowledge of TCP/IP networking to identify the role and function of firewalls, routers, and network security devices
Basic working knowledge of web server technologies. Experience with the Model View Controller structure of web applications
Basic working knowledge of database management systems
Education / Experience
Associates degree in an IT-related field plus two years of progressively responsible experience
Data Center Operations Team Lead
||Dallas, TX |
THIS JOB HAS EXPIRED