Desktop Support Analyst Cardiocore Lab
THIS JOB HAS EXPIRED Overview:
DESKTOP SUPPORT ANALYST
Location: Rockville, MD
Seeking a Desktop Support Analyst with 2-3 year(s) related experience troubleshooting hardware and software PC issues.
As a Desktop Support Analyst, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills
Responsible for maintaining operational functionality of PC workstations, laptops, and operational software including printers, modems, scanners and back-up devices.
Communicates with vendors and coordinates their efforts for hardware support cases.
In addition, performs customer service and on-call support during non-business hours as required.
Preferred candidates should have a solid understanding of the Microsoft Windows operating systems and applications troubleshooting (i.e., monthly patches not installing, software deployment issue recognition, PC imaging, etc.), familiarity with trouble shooting remote access issues, connectivity issues, Symantec antivirus issues, Microsoft Office issues and Microsoft Lync Instant Messaging issues would be highly beneficial.
In addition, experience troubleshooting Internet Explorer, Mozilla Firefox, and Java issues is also preferred.
Ability to learn and support critical applications used by the business and customers ? including but not limited to clinical applications, customer web portals, mobile applications, etc.
Education, Training & Experience
Bachelor?s degree in Computer Science, Electrical Engineering, Data Communications, or related is preferred.
Current Industry Certification (i.e., MCITP, MCSA, and MCTS) preferred.
Knowledge of user security and compliance with HIPAA preferred.
2-3 year(s) experience in a help desk or related desktop support role.
Basic understanding of networking technologies and/or platforms.
Demonstrated critical thinking and decision-making.
Ability to follow direction.
Excellent communication and time management skills.
Applicant must be eligible to work in the US for any employer for an immediate opening.
||Rockville, MD |
THIS JOB HAS EXPIRED