Desktop Support Technician Responsys
THIS JOB HAS EXPIRED Overview:
Responsys was built with the mission to change the way that the world does marketing in the digital age. We?re a cloud software company that?s helping companies take advantage of technologies like email, mobile, social, display, and the web to drive up revenues and build lasting relationships with consumers.
After a successful IPO in 2011, we?ve got our eye on becoming the first billion-dollar cloud marketing company. Our customers think we?re changing the game. The analysts agree. And our employees love the journey we?re on. We need rock stars who want to make the dream a reality.
The Desktop Support Technician works as part of a team that provides technical support via phone, walk-up, helpdesk system, and e-mail for supported applications and IT services. The candidate must provide technical support by performing installation, repair, and preventative maintenance of company related software/hardware.
1-2 years experience supporting Windows Operations systems (XP,Vista, and Windows7) environment.
Excellent written and verbal communication skills
Maintain inventory and asset assignments
Manage the day to day running of the corporate Helpdesk system, resolve or escalate requests as they are submitted
Able to multitask projects and day to day duties.
Provide a friendly and professional service and be able to explain complex situations to all within a diverse user base
Provide basic user training on all aspects of IT
Basic Microsoft Office skills (2003,2007 and 2010)
Basic knowledge of server softwareapplications (Symantec Endpoint Security, Windows servers, Blackberry Enterprise Server, etc..)
Basic knowledge and administration of Microsoft Active Directory
Basic user administration of Microsoft Exchange 2007 and Outlook clients
Administration and troubleshooting of email synch for handheld smart phones (Blackberry, Droid, Iphone, etc...).
Implementing and troubleshooting wireless technologies
Experience building and maintaining desktop and laptop images that support corporate platform standards
Work directly with vendors to RMA, setup and/or maintain corporate hardware inventory
Provide key support role during new hire process
Maintain, enforce and support IT corporate policies and procedures
Maintain and support printers and other peripherals as required
Basic understanding of network topologies
(These are a bonus but not required)
Experience supporting Apple OS X systems
Experience supporting VOIP phone systems
Experience maintaining backup solutions
Experience with hardware monitoring and performance tuning
||Chicago, IL |
THIS JOB HAS EXPIRED