Desktop Support Technician Responsys
THIS JOB HAS EXPIRED A job at Responsys is not only a fantastic career opportunity but an opportunity to be a part of something big!
Responsys is the leader in Interactive Online Marketing and recognized by Forrester as the market leader 6 years running. Responsys Interact Suite provides customers with a powerful, comprehensive set of integrated applications to design, define, execute, manage and refine Cross-Channel Lifecycle Marketing? campaigns across all key digital interactive channels including email, mobile, social and the web.
The Desktop Support Technician works as part of a team that provides technical support via phone, walk-up, helpdesk system, and e-mail for supported applications and IT services. The candidate must provide technical support by performing installation, repair, and preventative maintenance of company related software/hardware.
2 - 3 years experience supporting Windows Operations systems (XP,Vista, and Windows7) environment.
Excellent written and verbal communication skills
Maintain inventory and asset assignments
Manage the day to day running of the corporate Helpdesk system, resolve or escalate requests as they are submitted
Able to multitask projects and day to day duties.
Provide a friendly and professional service and be able to explain complex situations to all within a diverse user base
Provide basic user training on all aspects of IT
Basic Microsoft Office skills (2003,2007 and 2010)
Basic knowledge of server softwareapplications (Symantec Endpoint Security, Windows servers, Blackberry Enterprise Server, etc..)
Basic knowledge and administration of Microsoft Active Directory
Basic user administration of Microsoft Exchange 2007 and Outlook clients
Administration and troubleshooting of email synch for handheld smart phones (Blackberry, Droid, Iphone, etc...).
Implementing and troubleshooting wireless technologies
Experience building and maintaining desktop and laptop images that support corporate platform standards
Work directly with vendors to RMA, setup and/or maintain corporate hardware inventory
Provide key support role during new hire process
Maintain, enforce and support IT corporate policies and procedures
Maintain and support printers and other peripherals as required
Basic understanding of network topologies
(These are a bonus but not required)
Experience supporting Apple OS X systems
Experience supporting VOIP phone systems
Experience maintaining backup solutions
Experience with hardware monitoring and performance tuning
Degree in Computer Science or related field
1-5 years experience in UI software development for consumer electronics
Experience developing within a user-centered design process and a passionate commitment to building for users' needs
||900 Cherry Avenue |
San Bruno, CA 94066
THIS JOB HAS EXPIRED