Director - Application Support InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products. Our 225,000 partner locations generated nearly $13 billion in retail sales of prepaid products in 2009 and over 1 billion customers every week.
With InComm, retailers can unleash new revenue streams by offering the industry's most appealing products. Our patented technology solutions, best-in-class category management expertise and award-winning vendor service produce exceptional results for our retail partners.
InComm's retail network features most of the premier brands in the big box, grocery, convenience, chain drug, discount, electronics, office supply and other categories. Since 1992, InComm technology has made the buying process easier for consumers while streamlining the selling process for product and retail partners.
To lead/manage a team of InComm Support professionals of varying skill levels, to be an expert and a mentor for the team to ensure a good standard of support and project delivery from the team and ensure that there is a minimum disruption to the business units, and partners.
To act as the InComm escalation point to all areas of the business, internal teams, partners and 3rd parties for any application support issues ensuring that InComm applications/systems meet the business requirements.
As part of the InComm management team help to set the direction and standards within the organization.
Project management of new InComm system implementations, integrations, upgrades and additional features, including supervision of projects being delivered by members of the Application Support team.
Liaising/interfacing with other members of InComm, business groups/users and 3rd party suppliers to ensure that changes are managed effectively with a minimum disruption to the business.
To recommend, design, implement and oversee InComm solutions in relation to business problems and/or processes to enable the business to reduce costs, improve efficiency or to ensure regulatory compliance.
To be accountable for managing the allocated process in relation to the company?s defined framework. Overall responsibility for managing the processes and reporting on performance against targets.
To act as technical and managerial mentor for all Application Support staff.
To develop a plan for all members of the Application Support team to ensure resources are utilized effectively and identify potential resourcing issues.
To develop and maintain InComm policies and procedures both within the team and for the organization.
Management and mitigation of risks related to allocated InComm systems.
To ensure that detailed documentation is produced and maintained for all InComm systems and interfaces.
BS/MS Degree in Computer Science, Engineering or Mathematics and/or equivalent and 10+ years? experience within Enterprise Applications Support and Integration. Demonstrated operational and personnel development leadership skills required
Knowledge and experience with transactions processing, banking, billing/payment applications helpful.
Knowledge and experience with standard operating and development and support practices is a must.
Knowledge and experience with standard project management tools and methodologies
Knowledge and experience with the Software Development Life Cycle
||Atlanta, GA |
THIS JOB HAS EXPIRED