Director, Customer Solutions E2open
THIS JOB HAS EXPIRED More and more companies with complex, outsourced networks of suppliers, logistics providers, and distributors lack much needed visibility, collaboration, and control over the multi-enterprise business processes driving success or failure. One company can solve this challenge, driving dramatic and fast improvements in customer service and profitability through on demand solutions for demand and supply networks?E2open.
As a member of the E2open team, you?ll be working on cutting-edge technology solutions that are transforming how the world?s largest manufacturing companies do business. Our customers span a range of industries and include Boeing, Cisco, Dell, Hitachi, IBM, RIM, Seagate, and Vodafone for whom we have created a large network of 75,000+ trading partners.
E2open is well positioned to grow in today?s cost constrained economy while realizing the benefits of its recurring revenue subscription model. With operations in multiple international locations including Malaysia, Taiwan, the United Kingdom and the United States, E2open offers a multitude of challenging and rewarding career opportunities.
At E2open, we understand that our global success is a direct result of the efforts and dedication of our worldwide team. In every E2open office, you will find smart, energetic people that exhibit teamwork, professionalism, integrity and most importantly, deliver quality and value to our customers.
We hope to hear from you!
?Consultative selling??the ability to understand and link solutions to a customer?s business priorities?is a critical skill require for this position. Experienced individual who knows how to identify information about a customer?s challenges/issues/ opportunities or and market direction, and how to ask questions to uncover business issues important to the customer and how they link to each other and what kinds of information is exchanged among them identifying opportunities to improve key business metrics such as inventory turn/cost, cash to cash cycle time, manage cost (landed), or improving time to market.
This individual will be responsible for providing presales technical/ functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Job duties are varied and complex, needing independent judgment, strong verbal and written communication skills, needs analysis, positioning, business justification, and closing techniques.
Represent E2open during the sales cycle as the subject matter expert on supporting supply chain processes (such as Supply Planning, Demand/Supply Matching, CTP/ATP, DRP, Fulfillment, etc.) and how they map to E2open solution offerings.
Confidently present industry and domain focused expertise and convey understanding and professionalism to prospective customer
Create and deliver initial high level technical presentations to our customers, at all levels within their organization
Manage the solution selling aspect of the overall sales process in support of the E2open sales and business development teams.
Drive an ad hoc discussion with IT and supply chain customer representatives to understand their business and technical issues and pique their interest to engage in further discussions with E2open.
Conduct an assessment to understand the customers' business requirements, establish E2open-based value propositions and gain customer acceptance of a compelling business case/ROI.
Gather customer requirements and define an E2open solution that meets their needs.
Develop materials needed to support E2open solution sales efforts, including PowerPoint presentations, proposed solution design documents, and assist in responding to RFPs/RFIs providing specialist technical content.
Deliver demonstrations of software solutions to prospects.
Define messaging around E2open solution offerings to position of the solutions within marketplace.
Work with E2open Product Management to understand the market requirements and opportunity, and then define the strategy and direction for individual E2open products, solutions and the associated road-map.
Represent E2open and E2open solutions as thought leaders at industry events, trade shows, and user groups.
Educate E2open customers, partners, industry analysts and prospects on E2open and the E2open solution offerings.
Attend trade events, and write for trade journals and other media publications.
Maintain technical competence by keeping abreast of new product enhancements, business trends, supply chain best practices
Provide estimates for pre-sales deliverables, the associated resources required for success, and deliver to those estimates
Must be able to represent both technical and business level topics.
5-7+ years? work experience in either business consulting (big 5 consulting)
Minimum of 4 year degree, advanced degree preferred
Excellent Presentation skills and Sales positioning and process experience
Demonstrated ability to solve business problems with accounts in complex technical environments. Ability to travel as needed.
Excellent communication (written and oral), organizational and time management skills
Ability to execute to a plan and demonstrate dependability and ownership
Ability to prioritize opportunities and tasks
Coordinate and facilitate business and technical workshops with the customer
Industry knowledge in one of Electronics, Hi-tech, CPG, Retail, Automotive
Experience with Advanced Planning Software (JDA/i2/Manugistics, Oracle, SAP, ICON, Kinaxis etc.)
Experience with Optimization techniques such as LP, IP, MILP, etc.
Experience knowledge on Planning Heuristics techniques such as Order-By-Order, Depth-first, Breadth-fast, etc.
Significant experience in technical pre-sales, and/or deployment of enterprise software solutions in a technical role, including a proven ability to document and present ideas and work product to customers and gain their acceptance.
Integration experience with major ERP's and Planning solutions
Understanding of operational aspects of providing a SaaS solution, including hardware and software requirements
Management consulting experience desirable
||Chicago, IL |
THIS JOB HAS EXPIRED