Director of Client Services Turn
THIS JOB HAS EXPIRED Turn delivers real-time insights that transform the way leading advertising agencies and marketers make decisions. Our cloud applications and Internet-scale architecture work together to provide a complete picture of customers, execute cross-channel campaigns, and connect with a worldwide ecosystem of over 100 partners. Turn is headquartered in Silicon Valley with offices in Amsterdam, Charlotte, Chicago, Dallas, London, Los Angeles, New York, Paris, and San Francisco. Company revenue has more than doubled every year of Turn?s existence. For more information, visit turn.com or follow @turnplatform.
Interested in what it?s like to work at Turn? Listen to what our employees have to say at: http://www.turn.com/working-at-turn/
Turn is seeking a Director of Client Services to lead our growing West Coast Client Service team, responsible for managing the Client Services team and oversee day to day operations for our customers in order to deliver excellent levels of customer service and satisfaction. This position demands great versatility, enthusiasm and tenacity. We?re looking for analytical, detail-oriented self-starters who possess strong project-management skills and the ability to handle clients with grace and confidence. You?ll consistently increase our client base, up sell Turn solutions, and drive revenue with the highest possible standards. The person in this role will have a proven experience of advertising solutions within the Internet advertising market. Strong knowledge of market dynamics and knowledge of the exchange landscape and key players will be a distinct advantage.
Lead a skilled team of Account Managers in Turn?s LA and SF offices; coordinate day to day operations, organize resources to ensure that the highest level of service is delivered to all clients.
Develop a technical understanding of the Turn platform
Establish communication channels and business processes necessary to effectively manage a growing team, and client base. Scale growth by capitalizing on opportunities for increased effectiveness and efficiency by driving key automation and productivity initiatives
Develop and maintain key business statistics that track customer retention, customer up sell, ad product use, and operational efficiency. Develop initiatives that increase customer retention
Attend meetings with key customers to review existing business and discuss opportunities to maximize revenue. Accountable for any customer service related issue
Coordinate product reviews and requests on behalf of the Client Services team. Ensure we communicate all requests from customers but also identify features that will give us a competitive edge in market
Support sales team and account management on all facets of client relations and service including reporting, client conference calls/meetings and campaign analysis/reporting
Share expertise across the Account Management team and help to advise clients on new campaign ideas to generate continued results
Escalate, track and resolve key client issues
5+ years experience in internet industry; client service/account management, ad operations and/or ad-related technical experience. Familiar with online advertising, marketing, and technology
3+ years experience in managing personnel and complex activities
BA/BS degree preferred with a strong academic record or relevant combination of education and experience
Understand platform/DSP functionality, strong understanding of online advertising technologies and landscape trends
Excellent business writing, training, negotiation, communication, organizational and presentation skills
Able to evaluate and implement new technologies
Ability to compile and analyze performance data and metrics
Proven ability to accommodate evolving responsibilities and last minute changes
Strong decision-making, organizational, planning and problem-solving skills with proven ability to identify and prioritize critical issues
Excellent project-management and time-management skills with proven ability to multi-task
Proven ability to lead, manage and grow teams
Superior analytical skills and problem-solving abilities
Strong organizational, project, and time management skills
Self-starter capable of thriving in a fast-paced, constantly evolving startup environment
Emphatic interest in online advertising
Location: San Francisco
In addition to our great environment, we offer a competitive base salary, bonus program, stock options, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Turn.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.
||San Francisco, CA |
THIS JOB HAS EXPIRED