Director of Daily Operations Redbrick Health
THIS JOB HAS EXPIRED What is RedBrick Health?
RedBrick Health is a health technology and services company founded in 2006 and based in Minneapolis. We have 130 employees.
With half of health care costs driven by behavior, the best way for companies to control costs is to get people invested in their health. Our platform blends personalized financial incentives, a fresh consumer experience and powerful social tools to make getting healthy easier and more rewarding. We combine relentless innovation with deep consumer insight to create sustained engagement.
BrickHeads (that's what we call ourselves) passionately pursue Our Purpose to Help People Be Healthy. We believe the ultimate reward of better health is the ability to live your fullest life. Your health and well-being affect your family, your happiness, your productivity, your confidence, your finances ? everything.
Redbrick Health is looking for a person that understands the continuous activities associated with a department focused on daily operation. The role will have responsibility for multiple call center environments across multiple vendors, data entry and fulfillment, and an application support service desk.
There are tried and true ways to operate these activities, but those may not be the best way. We want to find new and better ways to do routine activities.
This position requires you to be driven and results focused. There is a lot of good work to do and we are looking for a person who loves to make constant forward progress.
Demonstrated experience and success in a technology driven organization makes you well qualified for this position
Essential Job Functions:
Oversee daily operations of a multi-tier application service desk
Oversee daily operations of a data entry and fulfillment function
Work directly with our highly skilled call-center environments with a focus on operational excellence. Skills assessments and training provided by internal business partner
Hiring, coaching, and mentoring staff
Continuously enhance our existing measuring and monitoring capabilities
Assess our KPIs to validate we are delivering at the service level commitments
Continuously improve the practices and procedures with a specific focus on driving learning and recommendations back into the organization
Translate business vision and strategy into operational tactics so daily operations will aligned with the organizational objectives
Work with the Product Management and Client Service organization to develop implementation plans and operating procedures that ensure new and improved products become fully operations when launched
Essential Job Requirements:
Qualifications & Competencies:
Comfortable working in a fast-paced, changing environment
Creative thinker who can quickly develop innovative ideas across a wide variety of businesses
Strong interpersonal and organizational skills
Outstanding relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients is critical.
Must have good written and oral communication skills, with the ability to articulate service concepts to a variety of audiences.
Must be knowledgeable in technologies and operations models related to call center environments, data entry and fulfillment
Well organized with a high attention to detail
7+ years operations management experience, including multiple levels and functions, preferably in a consumer services, financial service or healthcare services organization
Demonstrable application of organizational frameworks such as LEAN, KanBan or Six Sigma
Referenceable track record of leading change and focus on continuous operational improvements
Demonstrated ability to build and lead high performing teams
Demonstrated financial acumen with solid understanding of how operational activity effect P&L
Demonstrated ability to lead and direct project/program initiatives
Strong operational knowledge and ability to understand operational metrics and solve operational and business problems
Job requires working on a personal computer for extended periods of time.
Job requires frequent communication with remote customers and peers via email, IM and phone
Job may require some travel to meet with customers
Employee Status: Regular, Exempt, Full-time.
||920 Second Avenue South |
Minneapolis, MN 55402
THIS JOB HAS EXPIRED