Enterprise Technical Account Manager Bullhorn
The Enterprise Technical Account Manager, reporting to the Senior Director of Global Sales Operations and Sales Engineering will be responsible for building and maintaining relationships with strategically important large customers. Assigned to three to five named customers or prospective customers, the Enterprise Technical Account Manager is responsible for ensuring our largest customers get the most value out of their Bullhorn Platform.
The Enterprise Technical Account Manager represents and supports the entire range of company products and services to assigned customers, while leading the customer?s technical planning needs and ensuring customer expectations are met by the company.
Establish productive, professional relationships with key personnel in assigned accounts.
Effective communication with the CxO and management level stakeholders in both the business and IT functions of the assigned accounts.
Coordinates the involvement of internal company personnel, including support, professional services, and management resources, in order to meet strategic objectives and customers? expectations
For each assigned account, proactively leads a technology documentation process with customer technology teams and develops mutual performance objectives, technical goals, architectural needs and a Bullhorn-Client platform roadmap.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
Works closely with Strategic Account Managers to recognize additional opportunities within our customers and prospects.
Achieves strategic customer objectives defined by company management
Enlists the support of sales specialists, professional services, customer support, product marketing, product management, and other sales and management resources as needed
Closely coordinates company executive involvement with customer management
Works closely with Enterprise Customer Service Representatives to ensure customer satisfaction and problem resolution
This position may have staff assigned to support responsibilities in specific customers
Minimum 8 years of strategic customer-facing experience in a business to business environment as an Account Manager, Business Analyst, Solution Architect or Pre-Sales position.
Background in Enterprise level CRM, ERP, or other SaaS software highly desired
Full understanding of Web API technologies and programming methodologies
Former Programming Experience desired.
Experience working directly with developers and other technical resources
This position requires up to 50% travel
||33-41 Farnsworth Street |
Boston, MA 02210