Field Application Engineer - USA Qosmos
Reporting to: Americas VP Sales
Position: Field Application Engineer
Required Starting Date: Immediately
Responsible for pre-sales support of company products. Provide technical support in sales presentations, product demonstrations, installation, and first level maintenance of company products to ensure that the system is functioning according to specifications. Provide answers to customer inquiries concerning software/hardware and applications. Provide consultation to prospective customers. Provide assistance to customers to design architecture and build applications demonstrating the feasibility of the targeted system, often requiring rapid prototyping. Play a key role into the sales process and lead the Technical Sales relation with customers in close cooperation with the Sales managers in charge of the different Accounts.
Provide pre-sales, on-site technical presentations for Qosmos products and technology and provide product demonstrations.
Provide pre-sales support, positioning, architectural recommendations and presentations of Qosmos value proposition to different types of customers (Operators, Service providers, OEMs, indirect or direct Channels?).
Design customized solutions for customers based on Qosmos technological components, coordinating with the R&D teams.
Install and monitor customer evaluations.
In close cooperation with the Sales teams, actively participate in the RFI, RFP and RFQ process by defining the response strategy and by managing the technical sales parts of the proposal.
Assist the customer in the integration of the product and coordinate delivery of professional services.
Collect customer product requirements and integrate them into the product management process.
Understand the industry competitive landscape and Qosmos unique value proposition.
Provide market feedback to the Marketing team on targeted business segments in order to continuously enhance Qosmos solutions, create market differentiation and contribute to product development (Product Review)
Education, Training and Experience:
Engineering Degree in Computer Science or Electrical Engineering
Masters Degree in Computer Science or Electrical Engineering is a plus
Direct experience supporting OEM design-in cycles preferred
Requires 5 years minimum of of software development experience
Thorough understanding of IP networks and services (Internet based, VoIP, TV, VoD, 3G?).
Knowledge of service and application protocols
Knowledge of network architectures
Experience in C language programming
OS knowledge, including various Linux versions
Knowledge of Deep Packet Inspection technology is a plus
Knowledge of tools and network analyzers is a plus
Professional Skills and Competencies
Ability to lead pre-sales discussions with customers and effectively deliver product presentations and demonstrations
Ability to design customized and appropriate solutions according to customer needs (through software development)
Ability to quickly understand new technologies and architectures and to explain related technical issues
Ability to ensure customer satisfaction
Thorough knowledge of sales procedures
Good organizational and long-range planning skills
Good verbal and written communications skills
Strong interpersonal skills with the ablity to work with multiple departments within an internal and customer organization
Ability to manage multiple projects and work under pressure
Self starter, highly motivated and enjoy interfacing with customers on a day to day basis
Must be willing to travel
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