Field Technical Support Specialist - PALAFluidigm Corporation
THIS JOB HAS EXPIRED
Responsible for providing technical support and guidance to customers on the operation and applications of Fluidigm?s product lines (Biomark, EP1, C1 and Access Array), the Field Technical Support Specialist serves as the primary customer contact on technical issues for Pacific-Asia and Latin American countries. He/She also serves as liaison with the Service group to diagnose issues on the systems. The successful candidate is highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills. He/She is also committed to total customer satisfaction with outstanding interpersonal skills and professionalism. A team player is essential as this position is expected to have a great degree of overlap with various interdisciplinary groups within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Travels to customers' laboratories to provide start-up training and technical guidance trainings involving software, hardware, and chemistry
Helps with products installations.
On field and in house pre and post sales support in conjunction with Fluidigm?s Sales and Marketing teams.
Helps customers optimizing their applications on our products
Become expert on all new products proposed by the company, and their different applications
When needed, deliver talks on the products and their applications
Active liaison role between field and in house groups.
Experiment design, execution, and data analysis, including report generation.
Primary contact for timely diagnosis and resolution of field service and support issues.
Instrument hardware and software troubleshooting, often under challenging conditions.
Develop good relationship with customers and keeps records of their applications.
Provide technical/scientific expertise both to external and internal partners.
Reports on activities in the field on a weekly basis to manager through written reports and/or regular telephone conversations.
Education and Experience:
B.S. in biochemistry, molecular biology, or related life science.
Minimum of 5 years of laboratory experience in a life science setting, ideally as a technical customer support position; experience using real-time PCR assays design/development, real-time PCR and SNP Genotyping instrumentation, DNA sequencing technologies.
Prior engineering or software experience also desirable.
This is a demanding position that will require a high performing team player.
Productive with a high level of initiative and self motivation.
Strong communication (written and presentation) and strong team player.
Ability to travel up to 70% of time during peak activity periods.
Ability to speak Asian language(s), Spanish and/or Portuguese not required but desirable.