Fraud Specialist Linden Lab
THIS JOB HAS EXPIRED Overview
Linden Lab is looking to add to our talented Fraud and Governance team within our Customer Relations organization. Our Fraud Specialists are the front-line employees responsible for monitoring and enforcement of the Second Life terms of Service within the resident community. The Fraud and Governance team manages all aspects of our service related to matters of abuse, fraud, and governance.
The team partners with our Customer Service, Risk Management, Legal, and Operations teams to shape and enforce the policy and technology decisions that govern the community.
We are a 24/7 service center operation - this position is for the Thursday through Saturday from Midnight - 9AM and Sunday and Monday from 3PM - Midnight.
? Provide technical assistance and customer service to the Second Life resident community across traditional contact methods (phone, chat, ticket).
? Act as the escalation point for all front-line billing issues, both internally and from any partners/vendors.
? Manage the refund/chargeback/re-presentment process across different payment types.
? Manage activities related to online user safety including child protection, content theft, risk mitigation, and abuse prevention, as well as abuse appeals.
? Monitor potential fraudulent activity and resolve any issues that occur when an account is flagged.
? Manage abuse appeal process.
? Provide feedback on Payments flows and other aspects to the product team.
? Drive ongoing improvements to customer satisfaction.
? Provide input on fraud trends and vectors
? Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Excellent communication skills including; verbal, written and listening.
? Able to multi-task, work under pressure and communicate with multiple individuals at once.
? Demonstrated ability to work as part of a team, to integrate with others and to show personal initiative when called for.
? A well-developed sense of humor, a thick skin and a positive outlook are all good traits to have.
? Becasue we endeavor to provide round-the-clock support, this position will require work on weekends, evenings and non-traditional hours.
? A second language is an advantage (particularly German, Chinese, Spanish, Japanese, French, Korean or Italian).
Physical Demands & Work Environment
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in an office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.
Fine Print: Linden Lab seeks to maintain a diverse and welcoming workplace; therefore candidates from all backgrounds are encouraged to apply.
The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
||1100 Sansome Street |
San Francisco, CA 94111
THIS JOB HAS EXPIRED