Global Technical Account Manager (Comcast) DataDirect Networks
THIS JOB HAS EXPIRED
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DataDirect Networks (DDN) is the world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.
Deployed in thousands of mission critical environments worldwide, DDN's solutions have been designed, engineered and proven in the world's most scalable data centers to ensure competitive business advantage for today's information powered enterprise.
We are currently seeking a Global Technical Account Manager (Comcast)
As a Global TAM, your primary responsibility will be managing a named Tier one account within DDN Cloud, Content & Media Business Unit.
Responsibilities for this role include but are not limited to:
?Assist in closing new business opportunities by gaining a thorough technical and business understanding of clients' needs and helping Sales qualify, identify, and close new opportunities.
?Understand the CC &; M sales process and how to utilize company resources to close accounts.
?Participate in customer-focused seminars, tradeshows, events, and training.
?Provide RFP responses, technical drawings, presentations, and recommendations.
?Acquire and maintain a thorough technical and procedural understanding of DDN Sales cycles, products/services and a thorough technical understanding of like industries.
?Develop a substantial knowledge of the company's storage solution and professional services product line.
?Develop innovative solutions to customers' business needs.
?Weekly status report of activities to manager.
?Ability to manage customer relationship post-sale, including strategy to close repeat business.
?Build and implement professional services solutions around DDN product offerings.
?Expand Professional services offerings outside of DDN product offerings, helping to develop products, process and procedures to facilitate engagements with customer footprint.
?Mentoring of junior SEs- Management of all Tier one customer activities pertaining to DDN worldwide, including; addressing breakfix issues, escalations, installations, scheduling, process creation to ensure issues are removed or mitigated outside of view of customer.
Qualifications for this role are:
?3-5 years work experience with Rich Media and CDN work space as a Sales Engineer
?3-5 Years experience in Operating systems debugging Linux and Windows Environments - Red Hat, SUSE, Windows 7, Server 2008 - Scripting (Shell), C++, Java, Perl, RESTful HTTP
?Strong knowledge in file system deployment and concepts:
?Desired experience in parallel and shared file systems and cloud storage
?4-6 years experience in Project and Site Management
?BS or work equivalent in Computer Information Systems Knowledge of Networking concepts is required; NAS protocol levels (CIFS,NFS, SMB, etc...)
?Strong knowledge of cable broadcast engineering concepts
?Ability to Multitask and develop innovative solutions for client needs
?Requires the ability to listen, understand and articulate the customer's needs and how to solve problems
?Dynamic team leader and people manager
?The ability to from and lead teams is a requirement
DDN has a strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self Starter ? A pro-active orientation and the ability to operate independently to achieve goals.
Success/Achievement Orientation ? Ability to thrive in the face of adversity, drive to overcome all obstacles to reach goals.
Leveraging Relationships ? Orientation to leverage all relationships (internally and externally) to maximize personal and DDN successes.
Problem Solving ? Ability to understand a situation and to identify the best route to satisfy all concerned parties and enhance DDN?s brand.
DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.
Thank you for your interest in joining DDN!
Please read only if you need application assistance:
If you are having problems applying online or need assistance with applying for a position or have general questions, please contact Human Resources via email at EmploymentApplicationHelp@ddn.com.
This email is specifically designated for people who are having difficulty applying for a specific position via our website at www.ddn.com/careers. All candidates MUST apply via our website and to a specific open position to be considered for a position; we do not accept resumes at this email or in any other submission format.
If you are having a problem applying to a role online, please state this in your email and someone will be in touch with you within 36 business hours.
Thank you so much and have a great day!
The Recruitment Team at DDN
||Boston, MA |
THIS JOB HAS EXPIRED