GSO-PSO-003-10-21-09 Engagement Manager Plateau Systems
THIS JOB HAS EXPIRED Description:
Plateau is seeking an experienced Engagement Manager for our Professional Services team. The position is located at our Headquarters office in Arlington, VA, and requires as much as 50 travel.
The Engagement Manager provides senior level project oversight for our software implementations and acts as an ongoing interface between Plateau and customers during the post implementation phase. This individual will manage Plateau consultants assigned to their customers engagements. The Engagement Manager must have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience. The Engagement Manager must have a proven track record of leading large, complex software implementations through the entire implementation lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction.
Job Duties include:
o Provide Engagement Oversight across simultaneous Plateau implementation projects at client sites throughout the United States.
o Provide active support throughout the project life cycle to ensure we are meeting customer expectations and achieving a high level of customer satisfaction.
o Support Project Managers with key engagement functions including project financials, risk management, consultant staffing, implementation project plan, project staffing, budgets, and key project issues.
o Serve as primary post-sales interface between Plateau and designated customers.
o Engagement Manager will also support key practice activities including hiring, employee development and talent management.
o Provide implementation risk management support to the project team and act as key point of escalation for customer issues.
o Serve as the primary post implementation point of contact for additional services opportunities.
o Work with the Plateau Product Management to channel client feedback into future releases of the Plateau product suite.
o Work closely with the Plateau Sales team to scope, sell, and deliver Plateau consulting projects.
Other Key Position Activities:
o Business Case Analysis
o Process Definition and Improvement
o Methodology Definition and Improvement
o Knowledge Management
o Resource Scheduling and Vendor Management
o Development of Statement of Work(s)
o Outstanding verbal and written communication skills
o Proven experience leading and delivering large, complex IT projects
o Ability to manage multiple, simultaneous projects and work streams
o Ability to interact with and to develop relationships with a diverse group of clients personnel ranging from senior executives to middle managers to project managers
o Ability to identify additional services sales opportunities
o The ideal candidate will bring 7-10 years experience of program and client management expertise from within software consulting and professional services firms experiencing rapid growth
o Big 5 Experience a plus
o Minimum 4 year bachelors degree required.
||4401 Wilson Boulevard |
Arlington, VA 22203
THIS JOB HAS EXPIRED