Help Desk Technician Black Duck Software
THIS JOB HAS EXPIRED Summary:
Provide desktop, networking and applications support for 200+ employees globally. Ensure proper technical operations for employees and contractors to accomplish their specific business tasks. Receive, track, prioritize, diagnose, and troubleshoot issues related to computer hardware and software, telephony systems, and printers. Assist users with information technology related questions in person, electronically, and by telephone. Procure approved systems and business-related equipment.
Provide Tier 1 IT support for all company employees and contractors.
Set up and maintain new desktops, laptops, phones, email and other relevant accounts.
Train and support employees on their computers and company supported services including network connectivity, printer setup, email and other applications on Windows, Mac OS, and smart phones (iPhone, Blackberry, Android).
Maintain, upgrade and troubleshoot basic hardware and software issues on PC and Apple based desktop and laptop computers.
Service and maintain all office printers.
Procure, organize and track all assets including laptops, printers, stock of spare parts and loaner equipment.
Experience with desktop and server operating systems (Windows XP/7/2003/2008) and Mac OSX. Experience with Unix/Linux operating systems (Ubuntu, CentOS, RedHat) is very favorable.
Knowledge of common authentication systems including Active Directory and NIS.
Understanding of basic network protocols and technologies including TCP/IP, DHCP, Wireless networking and VPNs.
Experience with email services and clients including Exchange, EWS, Outlook for Windows and Mac, Mac Mail, etc.
Working knowledge of diagnostic techniques including virus identification, prevention, and removal as well as hardware related issues.
Linux experience a plus.
Other Required Skills:
Ability to grasp new concepts and paradigms
Excellent communication, documentation and organization skills
Proven analytical and problem-solving abilities
Ability to work on multiple issues at the same time
Ability to work patiently with a diverse group of technical and non-technical personnel and maintain positive professional relationship
Ability to lift and/or move up to 50lbs
Bachelor's degree or equivalent experience and 1-2 years in a help desk or other technical support role.
||Burlington, MA |
THIS JOB HAS EXPIRED