Helpdesk Technician GFI Software
THIS JOB HAS EXPIRED Reports to: Desktop Support Supervisor
Job Summary: The Help Desk Technician assists with the proper day-to-day operation of corporate PCs. Performs installations, repairs, upgrades, backups, and other maintenance tasks. Aids with special IT projects.
Essential Duties and Responsibilities:
Perform installation, configuration and upgrade task to desktop, laptops, peripherals and related software.
Handle new hires and terminations.
Perform basic repairs.
Serve as first-level trouble-shooter on PC problems, including software, hardware and printing; refers more complex problems to higher skilled support staff.
Run diagnostic programs to resolve technical problems.
Resolve and close assigned work orders in the IT department?s Help Desk System.
Provide technical assistance to computer system users by answer questions or resolve problems including the use of computer hardware and software, including user access, printing, installation, word processing, electronic mail, and operating systems.
Other duties as assigned.
General knowledge of PC maintenance and applications.
Strong ability to troubleshoot PC networking related problems
Pro active customer service attitude.
Strong communication and interpersonal skills.
Education / Experience:
Current studies in IT/Computer Science
||15300 Weston Parkway |
Cary, NC 27513
THIS JOB HAS EXPIRED