Implementation Consultant - Performance Mgmt/Learning Mgmt Software SilkRoad Technology
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A great opportunity at a great company....see what we're all about!
At SilkRoad, it's all about the employees! It's all about the flexibility. It's all about the extras. It's all about growth (yours and ours). It's all about opportunity...to build your career with a leader. At SilkRoad, you can have a major impact on our clients, you can have an important part in our success, and you'll work in a great environment that's loaded with talented professionals. And this is your opportunity to join us. It's all here!
This position can be a virtual / work-from-home opportunity, or may be based out of one of the SilkRoad offices.
Working as a member of the client services team, the qualified candidate will perform various implementation duties including:
Project management of multiple complex software implementation projects with the expectation of meeting and exceeding company-defined standards.
Leading a client project team of 2 - 15 internal and external members through successful software implementation projects with measurable results.
Providing best practice consulting on business processes as they relate to configurations within SilkRoad?s software.
Configuration of new and existing client software accounts.
Liaising with new and existing customers to ensure the successful implementation of new account features.
Assisting support units in resolving technical issues and providing general user support.
Authoring, editing and producing product-related technical documentation.
Performing software quality assurance activities.
Maintaining a high level of integrity, courtesy, and respect which is representative of SilkRoad?s high standards for customer service while interacting with clients, employees, and business contacts.
SilkRoad technology, inc. provides software as a service (SaaS) solutions that significantly improve the talent within its more than 1000 customers across the globe. Through SilkRoad?s Life Suite, an integrated talent management solution, companies are able to hire better employees, identify high and low performers, drive a pay-for-performance culture and improve employee tenure. Our Life Suite solution set includes OpenHire, for recruiting management, RedCarpet for employee onboarding and life events, WingSpan for flexible employee performance management, GreenLight for learning management, Point and Eprise for Social Collaboration and Content, and HeartBeat for core Human Resources.
Founded in 2003, SilkRoad technology is a privately held company based in Chicago, IL, with offices around the globe. Our customers include a diverse set of industry leaders such as Allianz, Priceline.com and Crate and Barrel.
Interact with clients and assist them in implementing and maintaining hosted web-based applications. Interact patiently, courteously and professionally with customers while guiding and steering them through challenging technical implementations.
Demonstrate proven skills in project management and leadership, requirements gathering and documentation.
Work with customers to extract and translate functional requirements into software configuration with minimal guidance.
Plan and lead multiple complex software implementation projects concurrently, using project management software to effectively track and report progress.
Help customers set reasonable requirements, phases and project plans for aggressive implementations
Participate in system development activities including testing (verification/validation), implementation, and quality assurance.
Demonstrate logical and mechanical reasoning in a customer-centric environment
Work alone with general guidance from team leader and deliver assignments on time.
Demonstrate consistently effective verbal and written communications skills.
Able to do some overnight travel to client sites or conferences (
||Chicago, IL |
THIS JOB HAS EXPIRED