Implementation Engineer RightAnswers
THIS JOB HAS EXPIRED RightAnswers is the recognized leader in knowledge solutions for the Help Desk, Self Service, and Outsourcing markets. Our brand, Knowledge-Paks, is endorsed by every major vendor in this well-established market. These relationships have enabled us to attract a global client base including Fortune 1000 companies, government agencies, universities, and hospitals. This position calls for an experienced individual that has worked in a professional product development environment and has created solutions that improve the productivity of typical end users. The job entails development and delivery of java/jsp based solutions.
This position will report directly to the Vice President of Professional Service and work in conjunction with Project Managers.
Location: Greater New Jersey / New York City area
This individual will:
Customize our software solutions to meet the requirements for both our clients? end users and technical administrators
Implement our solutions at the client site and provide administrators with an orientation on its functionality
Work with clients in post sales discussions to determine their requirements
Assist the software development team, when not on client specific projects, developing on our core software offering
Provide Product Management with client feedback and new ideas for product enhancements
Qualifications for the position are as follows:
Experience working with clients and helping to determine their software requirement from both an end user and administrative perspective
User interface design experience
Minimum 3 years development experience with java/jsp
Good communication skills are a MUST (verbal, written and in person)
Experience with servlets, user authentication and personalization, tag libraries etc.
Understanding of web protocols and surrounding technologies (web servers, application servers, etc.)
Solid knowledge of databases
Experience with Helpdesk products (i.e. Remedy, Computer Associates, Service-Now, HP), CRM Products (Salesforce.com, Siebel, Oracle, SAP) and search technology (Lucene) are a plus
Willingness to travel (approximately 15%)
||New York City, NY |
THIS JOB HAS EXPIRED