Implementation Manager InComm Holdings
THIS JOB HAS EXPIRED Overview:
Giftango, an InComm Company, redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, Giftango helps you leverage your gift card program in new ways to drive sales. Giftango delivers digital gift cards through e-commerce, social media, promotional and B2B toolsets. eGift Cards are delivered to Facebook, email and mobile devices.
This position is located at InComm corporate headquarters in downtown Atlanta, GA. Please visit our website (http://www.giftango.com) for more information about Giftango.
With 113 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For further info see http://www.incomm.com
The Implementation Manager, B2B partners with the B2B sales team during the pre-contract sales stage to assist in selling the benefits of the available B2B platform services and to fully understand client requirements and IT environments. After all business contractual obligations are met and executed, and in accordance with customer-specific requirements, the Implementation Manger, B2B conducts or coordinates all implementation activities to ensure B2B software and services are expertly deployed to create a positive end-user experience and should quickly maximize new client revenue potential.
Interface with B2B clients in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the client implementation of our company's products, software and services.
Coordinate new client activities with appropriate B2B team members, Sales, other functional departments, and client points of contact. Keep all parties apprised of client requirements, deliverables, and timelines
Manage implementation activities through pre-sales and post-sales phases in order to drive timely revenue realization, schedule associated training and communication, and provide the client services teams with the necessary artifacts and information to maintain and build a successful client relationship.
Provide client support, respond to client inquiries, and facilitate connections with appropriate company resources to quickly resolve early-identified problems.
Conduct first review of account confirmation, client communications, training program, and billing for each new customer prior to customer presentation to ensure accuracy and effectiveness.
Provide metrics as established by manager and department leadership to track and report client implementation program activities and associated issues and/or identify opportunities for reporting to both clients and internal stakeholders
Minimum 2+ years of experience in account management and project management
Proficiency in Microsoft Office software, specifically MS Project
Experience with client facing communication
Exceptional organizational and analytical skills
Strong verbal and written communication skills
Must be detail oriented, results focused and a self-starter with strong follow up skills
Preferred Experience with the prepaid category in a B2B environment
Bachelor?s degree or commensurate experience in related field
||Atlanta, GA |
THIS JOB HAS EXPIRED