Instructional Design Specialist Dotster, Inc.
THIS JOB HAS EXPIRED Instructional Design Specialist ? Sales and Customer Service Training Programs
You're perfect for this role if:
You're an Instructional Design professional with experience building sales and customer service training programs. You're passionate about training and not afraid to say "No" when training is not the answer! You can design and develop engaging Sales and Customer Service training from instructor-led workshops to active eLearning based curriculums. You think outside of the box and build training that employees walk out of the classroom saying "wow!" You know how to conduct effective needs analysis, recommend the right method for training, develop training programs, and then measure the effectiveness post-training. As an ISD Rock Star, you're very skilled in determining whether there is a true training need and you know how to address it!
Critical Responsibilities for the Sales and Customer Service Instructional Design Specialist:
Identify core learning objectives and use those to build an effective training module (classroom, or eLearning)
Manage your ISD projects like a project manager. You're responsible for getting information needed to complete your projects on schedule
Design and develop engaging training programs to measurably improve employee performance
Work closely with leaders and team members to see where skill gaps are with customer service and sales skills (this means that you can't be afraid to get your hands dirty out on the sales and technical floor to learn our business)
Have a strong working knowledge of how small businesses use things like domains, hosting, email and site builders to establish an online presence. (If you don't know about these, you should be motivated and driven to learn them quickly!)
Create facilitator's guides for all instructor-led training
Provide train-the-trainer to instructors who will be teaching new courses, observe pilot classes to ensure the curriculum flows well and that the instructors have the right materials to teach the class
Conduct post-training follow up with Leaders and employees gauge retention of training content
You must have a strong understanding and experience with:
Building soft skill training programs from scratch, eLearning design using multiple authoring tools like Captivate, Articulate, Storyline, or any other eLearning tools (The more you know, the better!), methodologies to address all learning styles in a classroom environment, creation and implementation of sales and customer service training workshops and eLearning modules, strong understanding of testing and surveying methodologies.
Education and work experience needed for this role:
Bachelor's or Master's degree in Education, Instructional Design, Technical Writing or related subject
Strong written communication skills (Word nerds!)
Minimum of 5 years of Instructional Design experience and professional training experience preferred (employment history should demonstrate that you have instructional design experience and experience building training programs.)
Member of the American Society of Training and Development preferred
ISD Certification preferred
||Phoenix, AZ |
THIS JOB HAS EXPIRED