Manager, User Interface (12-03) Appriss
THIS JOB HAS EXPIRED This job reports to the Director, Technical Support Services.
Relocation is negotiable and travel is not required.
This is a Full-Time position, working 1st Shift.
Number of Openings for this position: 1
Appriss is one of Louisville's leading technology companies and one of the best places to work in Kentucky. Recently, we have expanded operations to include offices in Greenwood, Indiana, Nashville, Tennessee, Tallahassee, Florida and Fayetteville, Arkansas. At Appriss, you can expect growth and change in a challenging, values-based work environment. You can also expect great benefits; we believe our benefits package ranks among the best in our community.
Responsible for the management and oversight of the User Interface of Appriss products with a goal to providing a high-quality user experience for the end-users of those products; works with the User Interface Design Team to establish and maintain best practices in User Interface development of telephony, e-mail, SMS and letter notifications in all languages supported by Appriss products; works to establish effective processes for the UID Team, border processes between Appriss teams, and effective methods of communicating with Appriss departments.
oBachelors Degree in communications, English, business, or related field.
Knowledge, Skills, Abilities, Experience, or Characteristics
oExcellent verbal and written communication skills.
oA clear understanding of human-computer interaction.
oProven ability to grasp VUI and UI development best practices.
oA working knowledge of phonetics and linguistics as it applies to automated system.
Helpful / Preferred
oBackground in vocal coaching.
oAbility to perform data analysis related to IVR tuning and troubleshooting.
Functions and Responsibilities (in addition to other duties as assigned)
1.Leads User Interface team in providing excellent service to Appriss departments and customer.
2.Sets User Interface team goals and objectives in line with overall company objectives and leads User Interface team in meeting those goals.
3.Manages and allocates teams resources; oversees and/or coordinates the flow of work into and out of the team; prioritizes and assigns work order based on ability and availability of team members and department goals.
4.Provides leadership to the User Interface team and mentors team members in VUI and UI design, development and delivery.
5.Evolves UI capabilities and functions through active coaching; continued adoption reinforcement and improvement of best practices.
6.Provides expertise in human-computer interaction, persona development, effective prompt design and call flow and VUI and UI design principles.
7.Oversees the management of UI contractors and outsourcing, including vocal talent for telephony user interfaces, language translators and language quality assurance contractors.
8.Oversees the development and continued improvement of UI internal processes and border processes, including overseeing the development, maintenance and troubleshooting.
9.Mentors UI team members managing project milestones within established guidelines and timelines and in effectively managing customer requests for UI and VUI development and enhancements.
10.Oversees the IU component of VINE, VPO, CHOICE and AlertXpress Product Releases.
Physical and Mental Requirements
Job is physically comfortable; individual has discretion about walking, standing, etc.
Job requires a very high level of judgment, exceptional analytical ability and creativity in investigating major problems that require original and highly innovative solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Some travel may be involved for both training and customer facing issues.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Equal Opportunity Employer - M/F/V/H
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Stock Options, Educational Assistance
Screening Requirements: Criminal Background Check
||10401 Linn Station Road |
Louisville, KY 40223
THIS JOB HAS EXPIRED