Network Engineer I (Entry Level) A10 Networks
THIS JOB HAS EXPIRED As a Network Engineer, you will directly interact with customers and other functional groups within A10 Networks to troubleshoot, identify and resolve product, configuration or network related issues. You will capture and document details and events in the CRM application throughout the solution discovery process. Also you will participate in bug verification process before a software patch code is released to the customers. You are the key resource to ensure customer satisfaction with A10's products and services.
San Jose, CA
Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail.
Provide configuration recommendation and assistance in customer service deployment.
Recreate reported issues in lab with customer's configuration and topology.
Work with escalation and sustaining engineering teams to investigate and resolve software and hardware defects.
Perform patch verification related tasks.
Analyze data traces using protocol analyzers to identify anomalies and provide solutions.
Ensure customer reported issues are resolved to the client's satisfaction in a timely manner.
Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Must be a recent university graduate (within the last year).
BS or MS in EE or Computer engineering, Math, or related fields.
Any of the networking certification is preferred (CCNA, CCNP, JNCIA JNCIS).
Excellent verbal and written communication and interpersonal skills.
Strong learning aptitude to master A10 products and industry standard technologies.
Basic knowledge of TCP/IP protocols, ARP, static routes, dynamic routing protocols, Layer-2 and Layer-3 switches.
Demonstrate strong analytical and problem solving skills.
||3 West Plumeria Drive |
San Jose, CA 95134
THIS JOB HAS EXPIRED