NOC Technician InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products. Our 225,000 partner locations generated nearly $13 billion in retail sales of prepaid products in 2009 and over 1 billion customers every week.
With InComm, retailers can unleash new revenue streams by offering the industry's most appealing products. Our patented technology solutions, best-in-class category management expertise and award-winning vendor service produce exceptional results for our retail partners.
InComm's retail network features most of the premier brands in the big box, grocery, convenience, chain drug, discount, electronics, office supply and other categories. Since 1992, InComm technology has made the buying process easier for consumers while streamlining the selling process for product and retail partners.
The InComm NOC technician is responsible for the first level response to incidents and monitoring the data center in a 24x7 transaction processing environment. The environment includes Cisco, Juniper, Windows, UNIX, Linux, MySQL, MSSQL, Oracle, EMC, Data Domain, HP, Dell, Solaris and other systems. Monitoring is handled in SQLSentry, Orion, Opsview, Big Brother, Splunk, Site Scope, and other tools.
Must be able to handle multiple issues and open incidents as well as co-ordinate bridge calls and perform first level response to issues.
Should be able to learn quickly and have strong oral and written communication skills.
Act as a front-line interface to customers, accepting trouble reports documenting and dispatching them to appropriate personnel or Subject matter expert.
Document and track problem management tickets using assigned ticketing tool.
Communicate with different structural groups from customers to Upper Management.
Read, write and follow basic documentation procedures with little to no supervision.
Perform routine tasks in the NOC
Configure monitoring for new systems as they come online
Monitor systems and proactively address issues
Manage incident notifications
Participate in tracking and prioritization of tickets and ensure incidents are handed off during shift changeover
Follow company procedures and processes
Windows server administration
Network troubleshooting and diagnosis
Load balancer monitoring and management
Ability to work flexible schedule on first, second or third shift
||Atlanta, GA |
THIS JOB HAS EXPIRED