On-Call/Seasonal Scheduler Market Force Information
On Call/Seasonal Customer Service Representative (East Greenbush, NY)
Compensation: $8.50/per hour
Market Force is the leading Customer Intelligence solution provider, enabling many of the world--??s largest restaurant chains, banks, retailers, consumer packaged goods companies and studios to see their stores through their customers--?? eyes, to act faster with confidence and grow the bottom line. We are a privately-held company with headquarters just outside Boulder, Colorado, with major operations in Albany, NY and Atlanta, Georgia. Market Force was founded in 2005 to optimize the mystery shopping industry. We are growing rapidly, having become the largest mystery shopping company in the world, and have expanded our solutions to provide our clients with a full range of customer intelligence solutions, including customer satisfaction, price auditing, merchandising services, theatre checking, customer intercepts and surveys, all coupled with analytics and a new technology platform. Market Force has recently been recognized as one of the country--??s fastest growing companies by the Inc 500/5000, and a top private company by Colorado Business Magazine.
The On Call/Seasonal Scheduler (Customer Service Representative) works in a customer service capacity scheduling and maintaining client assignments in a fast-paced environment under tight deadlines. Schedulers search through our database and call our independent contractors in an effort to coordinate the acceptance of assignments. Strong work ethic, ability to learn fast, strong business acumen, and creativity are essential, with the ability to interface with various departments within the company and with clients.
THE ON CALL/SEASONAL SCHEDULER WILL WORK THURSDAYS, FRIDAYS, SATURDAY & SUNDAY. WE ARE OFFERING FLEXIBLE SCHEDULES WITHIN THESE DAYS BETWEEN 15-20 HOURS EACH WEEK.
Essential Duties and Responsibilities:
Schedules all designated projects in accordance with the project specifications.
Makes outbound calls to schedule assignments with independent contractors.
Ensures that independent contractors are qualified to perform assignments.
May conduct follow-up with independent contractors to confirm status of assignments. Follow up with contractors until reports are received.
Responsible for maintaining control of field fees within guidelines provided by management.
Responsible for being aware of and meeting project deadlines.
Responsible for being aware of all project/parameters necessary for a valid report.
Excellent oral and written communication skills.
Flexible schedule; must be able to work evenings and weekends.
The ability to prioritize and organize multiple projects at once.
The ability to work independently.
This position does not involve telemarketing or sales.
||East Greenbush, NY |