Operational Call Support Representative Zoom Systems
THIS JOB HAS EXPIRED Looking for a Operation Call Support Representative with experience in the software and hardware industry. This person will be responsible for phone support overall maintenance and technical fixes of our Zoomshops. This includes all of the technical support issues ? reception, recreation, troubleshooting and support of Zoom Systems custom hardware and software.
Point person for all related issues. (Troubleshooting, duplication of field issues, resolution and documentation).
Receives Technical Support calls from Field Technicians.
Offers Level 2 support and resolution to technical issues.
Establishes technical support processes and practices for field technicians.
Develops technical support documentation.
Troubleshoots and offers improvements to production hardware.
Supports other aspects of service i.e. customer service.
Feeds issues into Issue tracking system, works on resolution.
Familiarity with Hardware Specifications (Metric & ASE).
Must work a 40 hour week which includes Saturday and Sunday.
Required evening and graveyard shifts.
Understanding and troubleshooting of windows platforms XP, 2007, & MAC OSX.
Demonstrated track record in hardware integration, production release and/or technical support.
Higher education minimum 4-year degree EE or CS or equivalent experience. (Preferred)
2 years of Technical Helpdesk experience preferred but not required.
Strong PC assembly/troubleshooting skills a must.
Must be able to commute to corporate office in San Francisco.
||350 Brannan Street |
San Francisco, CA 94107
THIS JOB HAS EXPIRED