OPERATIONS SPECIALIST - STRATEGIC ACCOUNTS DIVISION Invenio Marketing
THIS JOB HAS EXPIRED Overview:
The Operations Specialist will report to and collaborate with the Operations Manager and/or other senior management team members to achieve the organization?s mission and strategies. Analyze, monitor and implement policies, procedures and technologies to increase efficiencies and achieve goals. Handle reporting structure, ongoing reporting information.
Aid CSMs and Operations Manager implement performance standards for Call Coaches to work toward team and organizational goals.
Help create operational objectives and measurement strategies with Call Coaches and CSMs.
Educate and provide Call Coaches with reports, efficiencies, trends and metrics
Manage List Data requests and efficiencies
Work on automating reports for Executives, Clients, Call Coaches and Sales Operations
Create and manage forecasting systems
Recognize and communicate trends within the business environment
Develop and implement new projects to the department
Recognize existing and future challenges with an emphasis on technology solutions
Bachelor's degree in area of specialty or equivalent is a plus
6 to 12 months of experience in the field or in a related area (or comparable work experience)
Experience in creating and developing automated reports and dashboards is a plus.
Salesforce.com experience is a plus
Excellent computer skills and proficient knowledge of Excel.
Proven organizational skills and manage multiple projects with tight deadlines effectively.
Able to present complex ideas concisely.
Strong analytical and creative problem solving skills.
Desire to learn and grow skills.
Ability to function in a team environment.
Excellent communication skills (written and oral) and ability to communicate with different personality types. Plus communicate up and down.
Strong attention to detail with accuracy with ability to quickly identify and resolve issues as needed.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
THIS JOB HAS EXPIRED