OSS Tools Manager mBlox
THIS JOB HAS EXPIRED
OSS Tools Manager
The OSS Manager leads the global OSS team whose primary responsibility is to configure, review and maintain various tools, including but not limited to monitoring, ticketing, information, auditing and reporting systems within the mBlox live production, test and development environments. The OSS Manager is responsible for the gateways between the production, development and deployment, working with various teams to ensure that:
Application management, monitoring, security and audit requirements are met to best support business needs
?off the shelf? support applications meet production requirements
Formal process documentation exists for the Production team
Monitoring is appropriately tested and optimally configured prior to release into live Production environment
Hands-on leadership of the Global OSS team.
Develop and communicate improvement initiatives to senior management
Work with mBlox development functions to ensure Applications and Tools are developed to cover OSS requirements.
Ensure appropriate tools/system monitoring is in place ? problem, capacity and performance reporting.
Ensure appropriate tools/system auditing is in place access, security, backup, change management, etc.
Ensure systems are in place to demonstrate compliance with mBlox and supplier committed SLAs.
Ensure tools and system processes are in place to assure business continuity.
Understand, improve and evaluate tool configuration to maximize benefit to mBlox operations.
Support and participate in evaluation of tools to ensure best fit within mBlox operation.
Process documentation, evaluation and improvement.
BS degree or equivalent experience.
10+ years experience with network tools management ideally in telecoms/messaging industry.
2+ years experience managing a team.
Strong Linux/UNIX experience including PERL, BASH.
Experience with platform monitoring.
Strong application management skills, archiving, installing and configuring commercial and open source tools.
Good development experience ? full knowledge and experience of development life cycle.
Good understanding of networks and network communication ? particularly SNMP.
Experience of database development and data analysis ? Postgres, MySQL, Oracle.
Exposure to Java, Nagios or other appropriate monitoring platforms, OpenView, RRD/MRTG, Glassfish, JMeter, MySQL , Postgres, Oracle, RT, Salesforce, Remedy.
Good understanding of problem and incident management.
Strong verbal and written communication skills.
Customer focused with a sense of urgency.
||Atlanta, GA |
THIS JOB HAS EXPIRED