**The holidays are coming and we need temporary part time help! If you love helping customers, apply now!**
The Customer Care Representative is a dynamic and motivated customer service professional committed to and responsible for providing high quality service and support to Gazelle.com visitors and customers. They are the frontline of customer communication and are able to build an excellent rapport with both visitors and customers. Communication is primarily via the email, live chat and telephone.
-Provides timely follow-up and resolution to customer issues.
-Resolves issues according to Gazelle.com policies.
-Quickly and efficiently escalates non-routine issues per defined escalations policies.
-Educates inquirers on Gazelle.com products, services and policies.
-Assists customers with Gazelle.com procedures, general inquiries, pricing, and how Gazelle.com works.
-Assists other departments as needed, such as Marketing, Product Management, or IT.
-Enters detailed information in the company Management Console for every issue handled.
-Minimum of 2 years of experience in a customer service role, call center experience a plus.
-Excellent customer service and computer skills.
- Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
-Interpersonal skills - the individual speaks clearly and confidently, and with empathy and understanding of the customers' situation, whether positive or negative.
-Written communication - the individual edits work for spelling and grammar, and as needed, presents numerical data.
-Adaptability - the individual adapts to changes in the work environment or schedule, manages competing demands and is able to deal with frequent change, delays or unexpected events.
-Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
-Must be positive, goal oriented and able to work well independently or on a team.
-Must be personable and have a sense of humor.
- BA/BS or equivalent work experience
Please send a cover letter explaining why this is the job for you and resume with 'Customer Care Representative' in the subject line.
|Location:||multiple, multiple |
|Headquarters:||61 North Beacon Street|
Allston, MA 02134
|Industry:||Consumer Products and Services|
|Gazelle is the nation's largest reCommerce company, providing a practical, responsible, rewarding way for consumers to get value for electronics. Today we accept products across a wide range of categories and have found a new, responsible home for more than 200,000 used electronics. Weve created a revolution in consumption, inviting everyone to think differently about the products we buy and own. Our vision is to redefine the way we consume, to change consumer behavior to compel you and I to not only avoid landfills for our electronics but also to capitalize on the value in those goods as we purchase newer, cooler things. Therein, Gazelle is about possibilities.|