Physician Services Account Representative (TEMP) (#0162) Singulex
THIS JOB HAS EXPIRED Summary
The Physician Account Services Representative is responsible for assisting with day to day duties such as completing client and sales request, resolving and documenting patient sample problems and other duties as assigned by the Physician Services Account Manager
Assist with preparing sales and client orders
Answer client services line
Respond to email and client calls in a timely manner
Maintain the TNP/QNS log, daily; create and maintain TNP/QNS fax notification filing system
Create and maintain a filing system for New Account Forms
Communicate with physician office to solve sample problems and obtain missing patient information and test orders
Fax and call physician offices with alert patient values and log on the Critical Value spreadsheet
Set up requisitions and custom panels; manage the printing and packaging of all requisitions
Assist billing and shipping operations teams as requested
Follow up with physician accounts to obtain Process and Handling Contracts
Maintain and log accurate account notes, auto shipments, and client complaints in Salesforce
Other duties as assigned
1-3 years of client services related experience, in a medical/laboratory setting, strongly preferred
Excellent data entry, typing, and organizational skills
Intermediate/Advanced Word, Excel, and Outlook (creating documents, using tables, familiar with excel formulas and using Outlook Calendar)
Intermediate/Advanced skills creating forms and manipulating PDF files using Adobe Acrobat
Must have excellent customer service and interpersonal skills, demonstrated ability to work effectively with multiple disciplines, good team approach, good written and oral communication skills, administrative skills, and above-average computer skills
Good documentation skills and attention to detail are essential
Familiarity with medical terminology and acronyms
Familiarity with Salesforce, strongly preferred
Excellent cross-functional team participation skills.
Consistently displays a positive, patient attitude and extends respect and courtesy toward Supervisors and peers alike.
Highly organized and detail-oriented.
Results and goals oriented.
Excellent written and oral communication.
Ability to work in a fast-paced and changing environment; flexible and quickly adaptable to changing priorities.
Ability to inculcate the Singulex ?Top-5? core values and serve as positive example to team members and others within the organization.
Effective personal communication skills, shares knowledge with excellent training skills.
Having integrity and a strong work ethic.
Passionate for both personal and corporate success.
Ability to work with minimal supervision as a member of a team.
Commitment to quality.
Enthusiasm, attention to detail, the ability to meet aggressive deadlines, ability to think ?out of the box,? and ability to work effectively with others in a fast paced, highly-productive environment.
||Alameda, CA |
THIS JOB HAS EXPIRED